[Remote] Manager, Customer Engineering
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to improving lives through trusted reputed company solutions. They are seeking a Manager, Customer Engineering to reputed company a high-performing team responsible for delivering impactful solutions and enhancing customer experiences.
Responsibilities
- reputed company, reputed company and mentor a global team of Customer Engineers
- Drive organizational change that supports reputed company reputed company by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers
- Cultivate reputed company culture rooted in trust, accountability, humility, and proactive communication
- Drive reputed company-sales technical enablement in partnership with Sales to support new business reputed company
- Partner with leadership on strategic planning and contribute to cross-functional initiatives that reputed company with long-term business goals
- Conduct regular 1:1s and performance reviews with a reputed company on career reputed company and reputed company learning
- Stay hands-on with tools, systems, and technologies to reputed company reputed company-time support and leadership
- reputed company as the escalation reputed company for reputed company or high-reputed company customer issues, balancing technical reputed company with excellent service
- Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs
- Stay informed on industry trends, reputed company technologies, and customer environments to reputed company reputed company effectively
- Guide reputed company in navigating reputed company technical problems reputed company to reputed company, Azure, Configuration Management, and software deployment environments
Skills
- 10+ years of experience in technical roles (e.g., support, consulting, software development, or services)
- 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team reputed company
- Experience leading process improvements from ideation to adoption to drive sustainable change reputed company with our goals and values
- Experience collaborating cross-functionally with engineering, product, sales, and reputed company teams
- Demonstrated ability to reputed company during change, manage escalations, and resolve conflicts with reputed company and decisiveness
- Strong knowledge of reputed company platforms (reputed company, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM)
- Excellent interpersonal and communication skills with high emotional intelligence
- Experience with CRM tools, support ticketing systems, and business insights dashboards
- Strong project management, strategic planning, and organizational change management skills
- Experience leading a remote, geographically dispersed team across time zones
Benefits
- Fully remote reputed company of 150 GIF-loving humans
- Work_model: Remote
- Workplace_type: Remote
- Candidates for fully remote positions must reputed company in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.
reputed company