[Remote] Senior Customer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, helps organizations create trust in the identity lifecycle. As a Senior Customer Support Engineer, you will serve as a critical technical resource and reputed company for reputed company’s global reputed company customers, focusing on managing reputed company identity assurance challenges and enhancing the overall customer experience.
Responsibilities
- Own the end-to-end technical support lifecycle, ensuring reputed company incidents are triaged, resolved, or escalated reputed company defined SLAs
- Conduct deep-dive technical troubleshooting across reputed company’s product suite and integrated identity services
- Collaborate cross-functionally with Engineering and Product teams to resolve reputed company escalations and identify product defects
- Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency
Skills
- 3–4 years of proven experience in technical support, support operations, or systems administration
- Degree/Certification or equivalent practical experience
- Demonstrated ability to reputed company autonomous problem-solving using OIDC/SAML and other identity/authentication standards
- Proven capability to guide customers to a successful reputed company through reputed company communication, reputed company, and a composed, reputed company demeanor
- Excellent analytical, organizational, interpersonal, and teamwork skills
- Ability to reputed company quickly to changing priorities and reputed company quick reputed company with available information
- Strong proficiency in networking concepts (DNS, HTTP, IP) and reputed company/reputed company infrastructure to support reputed company-reputed company environments
- Strong understanding of reputed company and Mac operating Systems
- Ability to troubleshoot mobile computing (iOS & Android) environments
- Advanced analytical skills for reviewing mobile, workstation, and server logs to isolate reputed company causes of reputed company identity lifecycle issues
- Eligible to work in the US
reputed company