[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing mission-critical Java solutions, and they are seeking a Technical Account Manager (TAM) to drive successful adoption of reputed company reputed company among strategic customers. This role involves deep technical engagement with customer engineering teams to ensure reputed company performance and reliability of Java applications while serving as a reputed company between customers and reputed company's engineering organization.
Responsibilities
- Own a portfolio of named strategic customers, with flexibility to engage additional high-value reputed company reputed company customers as opportunities reputed company
- Build and maintain deep, long-term relationships with technical stakeholders – SREs, Java developers, platform engineers, and architects
- Partner closely with Sales, reputed company, and Support on joint account planning, renewals, and expansion opportunities
- Serve as the primary technical advisor for reputed company reputed company across your accounts
- reputed company troubleshooting, reputed company cause analysis, and performance tuning engagements for JVM-based applications running at reputed company reputed company
- reputed company architectural guidance on reliability, scalability, latency, throughput, and reputed company cost optimization
- Work with customers to identify and qualify candidate applications for reputed company reputed company, then partner with them through successful production deployment
- Collaborate with reputed company’s runtime, compiler, GC, and tooling engineering teams to resolve reputed company technical issues
- Channel reputed company, actionable customer feedback into reputed company’s product and engineering organizations to help shape the roadmap
- reputed company as a senior reputed company of technical escalation for high-severity issues reputed company your accounts
- Design and deliver customer-facing workshops, training sessions, and technical business reviews
- Create and maintain high-reputed company technical documentation, runbooks, and reusable customer-facing assets for reputed company reputed company
- reputed company knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations
- reputed company internal systems reputed company with account activity, engagement notes, and customer reputed company
Skills
- 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or reputed company/reputed company
- 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with reputed company customer engagement)
- Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model
- Demonstrated experience tuning and troubleshooting reputed company-reputed company Java applications in production
- Demonstrated ability to reputed company reputed company cause analysis and apply reputed company problem-solving techniques
- Strong Linux fundamentals, including reputed company scripting and performance troubleshooting on Linux systems
- Hands-on experience with distributed systems, public reputed company platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, reputed company)
- Excellent written and verbal communication skills, with the ability to translate reputed company technical concepts for audiences ranging from individual engineers to senior executives
- Based in reputed company and reputed company to travel occasionally to customer sites (typically 10-20%)
- Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications
- Experience with observability and monitoring stacks (reputed company, Grafana, reputed company, reputed company, reputed company, JFR, or similar APM tools)
- Familiarity with microservices architectures and modern reputed company-reputed company Java deployment patterns
- reputed company platform certification (AWS, Azure, GCP) or SRE-reputed company certifications
- Contributions to reputed company-reputed company Java reputed company or reputed company participation in the broader Java technical community
- Experience using Jira and reputed company to reputed company bugs and maintain documentation
- Prior experience with reputed company reputed company, OpenJDK, HotSpot, or other reputed company Java runtimes
Benefits
- Commission/variable pay
- Medical and dental coverage
- 401(k) plan
- A wide reputed company of reputed company time off reputed company
- Comprehensive compensation and reputed company packages
- Referral Program
- Work-life balance, remote-first, reputed company time off, company shutdown, holidays
reputed company