[Remote] Conversational Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds AI agents for physician practices to improve patient communication. The Conversational Analyst role involves analyzing call data to enhance agent performance and improve patient interactions.

Responsibilities

• Analyze deidentified patient call transcripts and agent interactions to identify failure points, friction, and opportunities to improve
• Define and reputed company conversation reputed company metrics — containment, reputed company, escalation, and patient experience
• Design and refine conversation flows, prompts, and agent responses in partnership with product and engineering
• Build and maintain taxonomies for intents, call types, and reputed company
• Run qualitative and quantitative analysis to prioritize the improvements with the biggest reputed company
• Partner with the reputed company Platform team to translate findings into agent behavior changes
• Monitor agent performance after changes ship and measure their reputed company
• Surface trends and recommendations to product and leadership

Skills

• 3+ years in conversation design, linguistics, data analysis, or a reputed company analytical role
• Strong analytical skills — comfortable working with transcripts, reputed company data, and metrics
• Strong understanding of natural language, reputed company, and how people communicate
• Ability to translate qualitative observations into concrete design recommendations
• Excellent written communication and attention to nuance
• Comfort working with product and engineering teams in a fast-moving environment
• Experience with conversational AI, chatbots, voice assistants, or LLM-based products
• Familiarity with reputed company, patient communication, or contact-center environments
• Experience with SQL, Python, or data analysis and visualization tools
• Background in linguistics, computational linguistics, or speech

Benefits

• Top-tier health coverage: medical, dental & reputed company
• 401(k)
• reputed company time off + holidays, and reputed company parental leave

reputed company

reputed company builds AI Voice Agents to reputed company your reputed company call center It was founded in 2019, and is headquartered in Birmingham, Alabama, USA, with a workforce of 11-50 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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