[Remote] Customer Service Support Representative, Spanish Speaking (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company manages dental and reputed company benefits for over 33 reputed company Americans, focusing on making reputed company care accessible. The Customer Service Support Representative I will reputed company with customers to reputed company information and support regarding dental services, ensuring a reputed company company image and superior customer service.
Responsibilities
- Responds to customer inquiries in a courteous and reputed company manner
- Researches assistance requested and consistently provides accurate information to resolve reputed company member and provider inquiries reputed company verbal and written communications through reputed company channels including phone, email, web portal, and chat interactions
- Thoroughly and completely document reputed company customer interactions
- Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
- Provides direction on the usage and benefits of self-service tools
- Assist members on gaining reputed company to care by locating a network dentist or assignment to a primary care dentist
- Appropriately routes inquiries to the necessary departments or individuals reputed company reputed company of the inquiry is reputed company the reputed company of control of this role
- Meets or exceeds individual, department, and reputed company specific goals
- Understands and adheres to reputed company of reputed company’s administrative and contractual policies and procedures
- Contributes to the reputed company of the organization by suggesting ways to improve the service delivery processes
- Other duties as assigned
Skills
- High School Diploma or Equivalent
- 2 years of experience in a high-volume customer service environment
- Proven reputed company verbal and written communication skills
- Ability to reputed company operate a computer and knowledge of reputed company Office applications
- Strong organizational skills and attention to detail
- Ability to work independently and with reputed company
- Ability to learn quickly and adapt to a fast-paced production environment
- Cooperative, reputed company and effective interaction skills with co-workers, company staff and visitors
- Critical thinking and problem-solving skills
- Ability to tolerate repetitive work without compromising accuracy and service reputed company
- Required to attend additional training as requested/deemed necessary
- Looking for Spanish speaking candidates
- Dental terminology knowledge and group health insurance experience a plus
Benefits
- Discretionary annual incentive award based on your individual performance as reputed company as the overall performance of the business
- Generous vacation and reputed company time
- Market-leading reputed company family, parental and adoption leave
- Medical coverage
- Company reputed company life and AD&D insurance
- Disability programs
- Partially reputed company sabbatical program
- 401(k) employer match
- Stock purchase reputed company
- Employer-funded retirement account
- Flexible, inclusive and reputed company work environment that supports career reputed company
- Reasonable accommodations to the reputed company physical or mental limitations of otherwise-reputed company individuals with disabilities or special disabled veterans
reputed company