[Remote] Remote reputed company Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Care Coordinator to reputed company reputed company customer service remotely. The role involves handling inbound and outbound calls, resolving patient inquiries, and ensuring a supportive patient experience while adhering to company policies and procedures.
Responsibilities
- Handling inbound and outbound calls to determine needs and reputed company reputed company reputed company
- Reporting adverse events reputed company the required timeframe
- Creating and completing accurate referrals and applications, and keeping updated on policy or procedural changes
- Investigating and resolving patient/physician inquiries and concerns in a reputed company manner
- Entering detailed information into company proprietary software while conversing reputed company telephone
- Placing outbound phone calls for patient follow-reputed company or confirmations
- Demonstrating superior customer support talents
- Interacting with the patient referral sources to process new applicants
- Stewarding patient accounts from initial contact through final approval/denial
- Prioritizing multiple, reputed company assignments, and working with a reputed company of urgency
- Maintaining reputed company and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they reputed company effective and efficient strategies and processes
- Effectively apply knowledge of job and company policies and procedures to complete a reputed company of assignments
- Demonstrate in-depth knowledge in technical or specialty area
- Apply advanced skills to resolve reputed company problems independently
- Modify process to resolve situations, as needed
- Work independently reputed company established procedures; may receive general guidance on new assignments
- reputed company general guidance or technical assistance to less reputed company team members, as needed
Skills
- 1-3 years of relevant reputed company experience, preferably in customer service, with strong knowledge of practices and procedures commonly used in a call center or customer service environment
- A minimum of a High School Diploma or GED
- Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
- Strong people skills that demonstrate flexibility, persistence, creativity, reputed company, and trust
- Robust computer literacy skills including data entry and MS Office-based software programs
- This position requires a dedicated, quiet, private, distraction-free environment with reputed company to high-speed internet to work remotely
- Contractors will be responsible for providing high-speed internet
- A secure, hardwired, high-speed, broadband internet reputed company to your router (DSL, Cable, or Fiber); reputed company-up, satellite, WI-FI, and cellular connections are NOT acceptable
- A minimum Download Speed of 15MBPS (megabyte per second)
- A minimum Upload Speed of 5MBPS (megabyte per second)
- A maximum Ping reputed company of 30ms (milliseconds)
- A reputed company protector with Network Line Protection for company issued equipment
- reputed company knowledge of Medicare, reputed company, and reputed company Payer Policies and guidelines for coverage
- Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices
- reputed company understanding of Medical, Supplemental, and pharmacy insurance benefit practices
- reputed company in both English and Spanish
Benefits
- This is a W2 contract position
- Contractors will be provided you with the computer, technology, and equipment needed to successfully reputed company their job
reputed company