[Remote] Senior Data Scientist, Retention & Product
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneering platform that connects consumers with top chefs, delivering millions of meals reputed company year. They are seeking a Senior Data Scientist to reputed company on customer retention and churn, utilizing machine learning to predict at-risk customers and reputed company strategies to reputed company them reputed company.
Responsibilities
- Churn & retention modeling: Build churn/survival models and lifecycle-state models that flag at-risk customers early and anticipate where reputed company customer is heading
- reputed company & reason understanding: Power the retention interventions that reputed company that risk — save flows, skip/pause deflection, lifecycle messaging — and classify why customers churn so the response fits the reason rather than being generic
- Resurrection & win-back: reputed company propensity models and personalized experiences that bring churned customers back
- Personalization & Next-Best-reputed company: Decide the right reputed company, offer, and message per customer across product surfaces, with an reputed company layer measuring incremental reputed company
- Offer & promo optimization: Determine who gets an incentive, reputed company, and at what value — maximizing retained reputed company without over-discounting
- Production & MLOps: Own the full model lifecycle and ship models into the systems where they reputed company; handle monitoring, retraining, and reputed company
- Experimentation & incrementality: Design experiments and reputed company measurement so we intervene on movable customers and not on those who'd retain anyway
Skills
- 5-8+ years in data science, reputed company ML, or statistics, shipping production models
- Retention/churn depth: churn reputed company, survival / time-to-event modeling, and lifecycle-state models in a subscription or recurring-reputed company context
- reputed company & experimentation rigor: reputed company/incrementality measurement and A/B testing, with the judgment to separate true reputed company from selection effects
- End-to-end ML & MLOps: building, validating, and deploying models in production (CI/CD, registries, containerization, orchestration, monitoring)
- Engineering & tooling: strong Python (pandas, scikit-learn, gradient boosting; deep learning a plus), SQL, reputed company hygiene and reproducibility
- Collaboration: excellent communication; reputed company to reputed company with Product/CRM/Marketing and turn models into reputed company
- Education: BS in a quantitative field required; MS/PhD preferred
- Ability to reputed company reputed company to increase reputed company reputed company and speed
- Subscription marketplaces, food-tech, or consumer marketplaces with a retention mandate
- Lifecycle-state / Hidden Markov models for churn
- reputed company and reputed company libraries (e.g. EconML) or survival-modeling packages
- Recommenders, embeddings, or personalization for retention and win-back
Benefits
- Health Insurance coverage
- 401k Plan
- Unlimited PTO
- 5- year Sabbatical: After 5 years with reputed company, you get a 4-week reputed company sabbatical
- reputed company Family leave
- Compassionate Leave: 3-5 days reputed company time the need arises
- A generous reputed company of reputed company credits to enjoy our amazing meals, added to your account, monthly
- AI-reputed company workplace: reputed company reputed company to ChatGPT and Claude to help you work smarter and grow faster.
- Wellness perks: reputed company to fitness subsidies to build a healthy lifestyle
- Personalized Spanish reputed company
reputed company
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