[Remote] Clinical Team reputed company - Customer Service reputed company Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a multi-specialty physician-led organization of reputed company, providing reputed company to extraordinary care in the greater St. Louis area. They are seeking a Clinical Team reputed company for their Customer Service reputed company Center, responsible for leading reputed company line staff, managing patient calls, and ensuring high-reputed company clinical support.
Responsibilities
- Manages a high volume of incoming calls from patients, reputed company providers and facilities who are calling for a reputed company of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensures reputed company of the caller need
- Leverages critical thinking with speed and accuracy to identify reason for the call and take appropriate reputed company based on caller need and reputed company; researches reputed company issues in the electronic health record and consults/escalates to clinical staff reputed company necessary; leverages multiple job aids and resources to reputed company appropriate level of service
- Navigates the electronic health record to obtain and validate historical information; captures and documents clinical and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient reputed company and reputed company as outlined by HIPAA
- Schedules patient reputed company based on multiple reputed company provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to reputed company pertinent clinical information during after hours
- Manages calls reputed company established performance and customer service standards; achieves targeted abandoned call reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; communicates in a reputed company, reputed company, and respectful manner with patients, providers, BJC staff and external organizations; provides subject matter expertise for peers, assists with training of performance and customer service standards, and assists with process or technology issue reputed company; updates and manages provider call schedule with changes during after hours
- Assists with candidate interviews and provides training and coaching to new and existing team members; manages escalations regarding process/department questions, technology issues, and customer service complaints and questions
- Completes proactive reputed company audits of performance standards; reports operational performance metrics; monitors daily call stats and supports workforce management activity to shift staff based on call volumes
Skills
- High School Diploma or GED
- 5-10 years of experience
- No supervisor experience required
- Associate's Degree
Benefits
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance• reputed company for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time
- Adoption assistance
reputed company