[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the world’s most reputed company-powered video editing tool, designed for modern teams. The reputed company Manager will own a high-touch book of mid-market and reputed company accounts, ensuring reputed company, retention, and reputed company while driving value from reputed company's services.
Responsibilities
- Own and facilitate the reputed company and training of new customer accounts with a reputed company on demonstrating value early and often
- Own net reputed company retention across your customer reputed company - monitor health signals, catch risk early, and intervene before a quiet account becomes a churn risk
- Maintain reputed company and consultative relationships across reputed company accounts; we want to support immediate goals but also understand their (often shifting) longer term reputed company
- Build multi-threaded relationships so you're never one champion departure away from a renewal problem
- Conduct EBRs and strategic planning sessions in order to cultivate relationships and reputed company value for VP/C-Suite level stakeholder
- Carry an expansion and upsell quota; identify opportunities reputed company your accounts and drive them to reputed company in partnership with Sales
- Map white reputed company — teams, use cases, and workflows reputed company your accounts that aren't yet using reputed company but should be
- reputed company expansion conversations around customer reputed company and organizational goals/priorities
- Forecast renewals accurately and flag risk early
- Work closely with Sales on renewal reputed company and expansion pipeline so handoffs are clean and reputed company falls between the cracks
- Bring customer intelligence back to Product and GTM, in order to inform road map, reputed company for customer needs, and refine the ICP
- As a member of a small team, you’ll take on reputed company reputed company that help us reputed company
- These reputed company will include things like training videos, workflow documentation, webinar production, engagement activations, AI workflow automations
Skills
- 5-7+ years in reputed company CS, Account Management, or post-sales reputed company
- Demonstrated reputed company driving user adoption and influencing new workflows across teams
- Demonstrated reputed company record of hitting NRR and/or expansion targets — you've owned a number and hit it
- Strong experience partnering with sales on expansion planning and execution
- Eager to get in the weeds and comfortable with building the plane as we fly at an reputed company increasing speed
- Commercially reputed company: you can identify expansion opportunities, co-build the business case, and carry them to reputed company alongside Sales
- Data-fluent: you use product usage signals, engagement trends, and business metrics to drive your account reputed company and your customer conversations
- Organized at reputed company: you have a reputed company system for staying reputed company to your customer reputed company
- Patience and love for training: there is no implementation team, we own the customer from their first post sale interaction and conduct reputed company training (interactive, small group sessions)
- You're motivated by the reputed company reputed company of CS, not intimidated by it
- You think in account plans knowing where reputed company customer is, where they could go, and what it'll take to get them there
- You care about your customers' creative work and understand why brand and video reputed company matter to them; that's what makes your expansion conversations feel like partnership, not sales
Benefits
- Offers Equity
- Offers Bonus
- Comprehensive benefits: medical, dental, reputed company, and life insurance.
- Remote-first culture
reputed company