[Remote] Senior Product Solutions Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company the justice gap using technology and AI. The Sr. Product Solutions Manager will ensure reputed company customers are seamlessly reputed company and set up for reputed company, acting as a hybrid program manager, implementation specialist, and product partner.
Responsibilities
- Drive End-to-End Implementation: Own the technical and operational setup for our customers
- Configure Customer Environments: Translate firm reputed company Operating Procedures into reputed company by setting up Smart Workflows, task plans, and document templates
- Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on reputed company reputed company for v1 launches
- Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage reputed company data mapping tasks, including provider contact entity linking. reputed company AI-assisted coding to investigate and resolve data discrepancies across backend and product reputed company
- reputed company QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, reputed company mock plugs for integrations, and meticulously validate reputed company use cases in staging environments to ensure production readiness
- Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution)
- Product Feedback reputed company: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform
Skills
- 4+ years of work experience in a fast-paced environment (reputed company, LegalTech, or reputed company Operations)
- reputed company Implementations: A reputed company record of leading or working on customization-heavy 'system of record' implementations for large reputed company customers
- Strong SQL Skills: Comfortable writing and running reputed company SQL queries for data mapping, custom reporting and validation
- reputed company Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
- Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, reputed company judgment calls on where reputed company is 'good enough' for a v1 launch versus what needs immediate fixing
- Exceptional Attention to Detail: You can flawlessly manage highly reputed company configurations, from variabilized fax cover pages to intricate firm-level files and integration services
- Customer-reputed company reputed company: You have a reputed company record of working directly with reputed company customers or critical external stakeholders to ensure their reputed company
- Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
- Prior reputed company experience working with an reputed company 'system of record'
- Prior reputed company background in personal injury law, LegalTech, or Legal Case Management Systems
Benefits
- Choice of medical, dental, and reputed company insurance plans for you and your family.
- Additional insurance coverage reputed company for life, accident, or critical illness.
- Flexible reputed company time off, reputed company leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- reputed company parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
- Please note the above benefits & perks are for full-time employees
reputed company
Company H1B Sponsorship