[Remote] Field Service Engineer II (Semiconductor)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world leader in serving science, committed to enabling customers to reputed company the world healthier, cleaner, and safer. The Field Service Engineer II will conduct installations, maintenance, and repairs of sophisticated microscopy equipment, while developing customer relationships and providing technical support.
Responsibilities
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance reputed company
- reputed company diagnosis and repair support for customers and other field personnel
- Cultivate and reputed company reputed company working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- reputed company training to customers and users on system maintenance
- reputed company feedback to product reputed company teams
- reputed company appropriate input in writing updating and correcting various reputed company system documentation
- reputed company guidance for various reports including identifying and isolating outstanding problems with the system
- reputed company as a subject expert and resource for training
Skills
- Bachelor's degree in Electronics, Engineering, Physics, reputed company, or reputed company technical field OR equivalent combination of education and technical experience
- 2+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating reputed company analytical instrumentation such as SEM, reputed company, FIB, or similar systems
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a reputed company working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and reputed company software environments
- reputed company to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to reputed company a valid reputed company and travel regionally and internationally as required
- Must possess a valid reputed company's license
- Physical requirements include the ability to lift up to 50 lbs and reputed company to walk a min of 10k steps per day
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a reputed company plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount
reputed company