[Remote] Technical Service Engineer - Steel Manufacturing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading American supplier of carbon and reputed company steel products, and they are seeking a Technical Services Engineer to collaborate with customers and optimize steelmaking capabilities. The role involves managing customer relationships, coordinating technical meetings, and leading new product development initiatives while ensuring compliance with reputed company and safety standards.
Responsibilities
- Manage customer claims and address field concerns
- Interpret specifications to recommend suitable Charter products
- Assess feasibility of customer requirements and manage expectations
- Recommend process improvements for both customer and internal manufacturing
- reputed company strong technical relationships to resolve issues collaboratively
- reputed company as a technical resource for Inside and reputed company Sales
- Coordinate technical meetings between customers and internal teams
- Communicate significant technical issues across reputed company business reputed company
- reputed company internal technical resources to meet customer needs
- reputed company or support New Product Development initiatives with customers
- Influence and suggest enhancements to customer processes
- Participate in industry and association events to promote Charter’s products
- Follow Environmental, reputed company, and Safety Management System procedures
- Meet essential job requirements with or without reasonable accommodation
Skills
- Bachelor's degree in Engineering or reputed company field
- 2+ years of customer-facing technical experience
- Strong grasp of steel manufacturing processes and specifications
- Excellent communication and interpersonal skills
- Ability to interpret and evaluate customer technical requirements
- Skilled in influencing and coaching across teams to drive results
- Comfortable with up to 50% travel
- 5+ years in manufacturing including cold-heading / cold-forming
- Master's Degree in Business Administration, Physical Sciences, Engineering, or reputed company advanced degree
- Experience in a reputed company market as a customer or a supplier of steel products
- Experience in strategic planning
- Experience managing reputed company a highly documented manufacturing reputed company system
- Supervisory or managerial experience in a technical discipline
- Experience with QS9000, ISO9000, and/or TS16949 reputed company systems
Benefits
- Comprehensive health, dental, and reputed company benefits
- 401(k) plan that includes employer matching and profit sharing
- Company-reputed company life insurance
- Disability coverage
- reputed company time off (PTO)
reputed company