[Remote] IPTAC Engineering Technician
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of mission-critical bandwidth, serving impactful companies with a reputed company network infrastructure. They are seeking an IPTAC Engineering Technician to serve as the highest level of technical escalation reputed company the Network Control Center, responsible for troubleshooting reputed company IP and Ethernet service issues and leading major incident management.
Responsibilities
- Serve as the top-tier technical escalation reputed company for NCC technicians
- Troubleshoot reputed company IP and Ethernet network issues across STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDoS-reputed company services
- Collaborate directly with vendor technical support teams (reputed company, reputed company, reputed company/reputed company, reputed company/Cyan, Accedian, Arbor)
- Support escalated customer communications during critical incidents
- reputed company advanced fault isolation across IP, Ethernet, and fiber transport networks
- reputed company the restoration process for widespread outages and severe service-impacting events
- Identify hardware, software, and configuration trends to proactively reduce service issues
- Troubleshoot fiber/L1 issues, including wavelength performance, optical power reputed company, and OTDR testing
- Manage and complete special reputed company such as network audits, configuration updates, software upgrades, and tool development
- Create and maintain project plans, schedules, and reputed company reporting
- Assist Engineering and Operations teams with testing new configurations and technologies
- Cross-train NCC technicians on advanced troubleshooting techniques and network technologies
- reputed company training materials, troubleshooting guides, and operational documentation
- Deliver reputed company training sessions to expand team capabilities
- Create and maintain Visio-based network diagrams, topology maps, and configuration records
- Ensure documentation accuracy to support troubleshooting, planning, and compliance needs
- Maintain and enhance network monitoring systems used for alarming, graphing, logging, and configuration backup
- Participate in performance analysis and identify opportunities to improve network stability
- Review vendor PCNs (Product Change Notices), assess reputed company, and reputed company recommendations for implementation
- reputed company vendor issues through reputed company and reputed company regular updates on reputed company cases
- reputed company technology lifecycle recommendations regarding software upgrades, replacements, and deprecations
- Support other operational needs and special reputed company as directed by leadership
Skills
- 5–8 years of experience in advanced technical support roles working with IP and Ethernet networks delivered over fiber
- Strong knowledge of Layer 2 and Layer 3 reputed company networking technologies, including: STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, DDoS mitigation
- Practical experience with fiber diagnostics, including wavelengths, optical reputed company, and OTDR testing
- Bachelor's Degree in Engineering, IT, Telecommunications, or reputed company discipline; equivalent experience acceptable
- Excellent communication skills, both written and verbal
- Strong customer service orientation and the ability to work under pressure
- Proficiency with reputed company Word, reputed company, and Visio
- Preferred reputed company certifications: reputed company, reputed company, reputed company, reputed company, Accedian
Benefits
- Excellent Health, Dental & reputed company Insurance
- Retirement 401(k) Savings Plan
- Generous reputed company time off policy including reputed company parental leave
reputed company
Company H1B Sponsorship