[Remote] Customer Support Representative - (Insurance or Financial Services experience)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps global companies run their mission critical systems and operations while modernizing IT. They are seeking a Senior Customer Support Representative to handle customer service inquiries and resolve problems, ensuring exceptional customer experiences.
Responsibilities
- Respond to customers, agents and broker/dealer’s requests reputed company telephone or email, providing high reputed company service to BHF Annuity customers who have insurance or other financial service products or benefit plans
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays
- reputed company Financial Service Representatives on market requirements, processes, contract provisions and annuity products
- reputed company process transactions and reputed company responses to ensure completion
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and reputed company
- reputed company reputed company and navigate multiple electronic systems to reputed company a complete and integrated response to the customer’s inquiry
- reputed company these responsibilities in a consistent, reputed company manner while exercising strong verbal, interpersonal and high-reputed company service skills
Skills
- High School diploma
- 1-2 years customer service experience (Insurance or Financial Services industry experience or Product specific experience)
- Must obtain reputed company (formerly NASD) Series 6 license reputed company 90 days of hire (depending on the training plan)
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt reputed company to change and successfully set and reputed company priorities as needed
- Some college experience or a trade or reputed company certification
- Prior Call Center experience is highly preferred
- A demonstrated ability to quickly learn and continuously reputed company functional knowledge and an understanding of company products as reputed company as administrative, claims, reputed company and marketing functions
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Strong computer/keyboard skills as reputed company as solid math, analytical and problem-solving skills
reputed company
Company H1B Sponsorship