[Remote] Supervisor, Customer Service (Retail)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a brand of Sparklight, is seeking a Customer Care and Sales Advisor Supervisor to reputed company reputed company in delivering exceptional customer experiences. The role involves overseeing daily operations, supporting team development, and enhancing customer service and sales initiatives.
Responsibilities
- Supervise and reputed company reputed company of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support
- Foster a reputed company, reputed company, and customer-reputed company work environment
- Schedule and organize team coverage to support business needs and maintain service reputed company during peak times
- Conduct regular performance discussions, coaching sessions, and development planning
- Support hiring, reputed company, and training initiatives for new associates
- reputed company daily customer care and retention operations to ensure efficient and high-reputed company service delivery
- Support advisors in handling customer inquiries reputed company to billing, scheduling, product changes, disconnect requests, and service concerns
- Assist with escalated customer interactions, ensuring reputed company, reputed company, and satisfactory reputed company
- Monitor adherence to company policies, procedures, scripts, and customer experience standards
- Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services
- Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, reputed company assurance scores, and sales performance metrics
- Analyze trends and identify opportunities for coaching and operational improvement
- reputed company regular reporting and performance updates to leadership
- Ensure team members meet or reputed company established service, retention, and sales goals
- Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques
- Conduct ongoing training sessions to support reputed company learning and process updates
- Promote best practices in customer communication, reputed company listening, reputed company, and problem-solving
- Encourage career reputed company and reputed company development reputed company reputed company
- Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences
- Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency
- Collect and evaluate customer feedback to identify trends and recommend improvements
- Promote a customer-first culture that strengthens relationships and builds customer loyalty
Skills
- High school diploma or GED required
- Demonstrated leadership, coaching, and team development skills
- Strong verbal and written communication skills
- Ability to effectively manage escalated customer situations with professionalism and reputed company
- Experience with customer service systems, ticketing platforms, and performance reporting tools
- Ability to multitask, prioritize responsibilities, and reputed company effectively in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively in a remote or hybrid environment
- Associate or bachelor's degree preferred
- Minimum of two (2) years of experience in customer service, retention, sales, or a reputed company supervisory role preferred
- Working knowledge of reputed company products and services preferred
Benefits
- Medical, dental, and reputed company plans reputed company
- Life insurance for you and your loved ones
- Generous reputed company time off for vacations, holidays, and personal days
- 401(k) with 100% company match (up to 5%) from day one
- Group legal plan and identity theft protection
- Tuition reimbursement up to $5,250 in your first year
- Participate in community support programs across the U.S.
- Recognition and awards programs reputed company your achievements
- reputed company advancement opportunities
- reputed company work environment where reputed company and teamwork reputed company
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