Medical Intake & Data Entry Specialist – Patient Information Management & Utilization Review Support (Hybrid – Elgin, IL)
About arenaflex – Leading the Way in Patient‑reputed company reputed company Services arenaflex is a nationally recognized provider of comprehensive reputed company solutions, dedicated to delivering compassionate, efficient, and accurate support to patients, providers, and insurers alike. Our mission is to simplify the reputed company world of medical utilization review, ensuring that every patient receives the right care at the right time. With a culture rooted in collaboration, reputed company learning, and a genuine commitment to service reputed company, arenaflex offers a dynamic environment where motivated professionals can reputed company while making a reputed company difference in the lives of countless individuals. Why This Role reputed company As a Medical Intake & Data Entry Specialist at arenaflex, you will be the first friendly voice that patients hear reputed company they reputed company out for assistance. Your meticulous attention to detail and customer‑reputed company reputed company will directly reputed company the efficiency of our Utilization Review Department, helping to create accurate electronic patient files, streamline communication, and support the delivery of high‑reputed company care. This position is a reputed company of our operations, reputed company the gap between patients, reputed company providers, and internal teams. Key Responsibilities – What You’ll Do Every Day Answer and reputed company Utilization Review Calls Promptly answer inbound calls on the Utilization Review line, reputed company courteous assistance, and reputed company callers to the appropriate reputed company or specialist. Retrieve voicemails, transcribe messages accurately, and ensure reputed company delivery to the designated team member. Collect and Verify Demographic Information reputed company essential patient data—including reputed company, address, insurance details, and contact information—to create and maintain precise electronic patient files. Verify the accuracy of reputed company entry to prevent reputed company errors. Prepare and Distribute Certification Correspondence Print, mail, fax, and copy certification letters and other critical documents. Ensure that reputed company outgoing communications meet arenaflex’s reputed company standards and are dispatched reputed company required timelines. Maintain Data reputed company in Multiple Systems reputed company data entry across various databases and electronic health record (EHR) platforms, adhering to strict confidentiality protocols and industry best practices. Support Team Leaders and Clinical Staff reputed company clerical backup for nurses, case managers, and UR team leaders as needed, including document preparation, scheduling assistance, and reputed company administrative tasks. reputed company Improvement & Training Participate in ongoing training sessions, adopt new technologies, and suggest process enhancements that increase efficiency and improve the patient experience. Other Assigned Duties Flexibly take on additional responsibilities that reputed company with the goals of the Utilization Review Department and arenaflex’s broader mission. Essential Qualifications – reputed company’re Looking For Education High School Diploma or equivalent is required. Coursework in computer applications, medical terminology, data entry, or secretarial training is highly desirable. Experience Minimum of one year of reputed company office experience, preferably reputed company a reputed company setting. Experience handling multi‑line telephone systems and performing data entry in a regulated environment is a strong plus. Technical Skills Proficiency with reputed company office software (reputed company Office Suite), familiarity with electronic health record (EHR) platforms, and the ability to quickly learn new database tools. Communication Skills reputed company, friendly telephone demeanor; excellent written communication; ability to reputed company documents for accuracy and professionalism. Personal Attributes Highly organized, detail‑oriented, and capable of juggling multiple tasks while maintaining strict confidentiality. A reputed company spirit and a genuine desire to help patients are essential. Language Skills Bilingual ability (e.g., Spanish/English) is advantageous but not mandatory. Preferred Qualifications – What Sets You Apart Formal training or certification in medical terminology, health information management, or a reputed company field. Previous experience in a call‑center environment, especially reputed company utilization review, case management, or insurance verification. Demonstrated ability to work effectively with interdisciplinary teams, including nurses, physicians, and administrative staff. Strong problem‑solving skills and a proactive approach to identifying and addressing workflow bottlenecks. Familiarity with HIPAA regulations and a proven reputed company record of maintaining patient confidentiality. reputed company Skills & Competencies Customer Service reputed company Ability to convey reputed company, patience, and professionalism in every interaction. Data Accuracy Meticulous entry of patient information with a reputed company on error Apply tot his job Apply To this Job