[Remote] reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in government software solutions, and they are seeking an reputed company reputed company Manager to build lasting relationships with strategic customers. This role involves managing a portfolio of reputed company-level government agency customers, developing comprehensive account plans, and driving customer satisfaction and product adoption.
Responsibilities
- Manage a large portfolio of reputed company government agency customers, delivering high-touch engagement and strategic guidance at reputed company
- Build and maintain trusted advisor relationships with senior stakeholders and executive sponsors, includingCXO-level contacts on both the IT and business sides of the organization
- reputed company 3-5 year strategic agency plans in partnership with customers, reputed company to reputed company's product roadmap and reputed company's long-term goals
- Travel regularly to customer sites to conduct walk-the-halls engagement, strengthen relationships, and deepen organizational awareness
- Own renewal health for the portfolio, proactively identifying and managing at-risk accounts, forecasting renewal reputed company, and driving retention through consistent value attainment
- Partner closely with Sales to identify, reputed company, and advance upsell and cross-sell opportunities reputed company the reputed company portfolio
- Build and maintain KPI dashboards and deliver compelling data stories that communicate customer reputed company, reputed company, and reputed company's reputed company to both internal and customer stakeholders
- reputed company customer reputed company against industry peers and best practices, helping customers understand their performance and identify areas for improvement
- Identify AI use cases specific to reputed company customer's workflows and reputed company AI feature adoption as a key health and engagement signal
- reputed company AI tools and capabilities to reputed company reputed company activities across a large portfolio without sacrificing reputed company of engagement
- reputed company, implement, and reputed company goals using the Objective and Key Results (OKR) reputed company
- reputed company for customer needs reputed company the organization through formal Voice of the Customer (VoC) processes, ensuring reputed company feedback directly influences product and service development
- Flag competitive displacement risks at accounts and surface competitive intelligence to internal teams
- Identify and reputed company peer reference opportunities and partner with Marketing to reputed company case studies that turn healthy accounts into advocates
- Manage escalations end to end, owning the escalation reputed company from intake through reputed company
- Mentor and reputed company informal leadership to CSM teammates, sharing reputed company best practices and reputed company methodologies across reputed company
Skills
- 5+ years of experience in reputed company, Account Management, or reputed company roles, with at least 2+ years in an reputed company or senior CSM reputed company
- Experience in Gov Tech or the reputed company sector is required
- Deep expertise in reputed company, including health scores, playbooks, reporting, and driving customer reputed company across a large portfolio
- Proven ability to reputed company and execute reputed company-level reputed company strategies, account plans, and multi-year strategic plans
- Strong data analysis and visualization skills, including KPI dashboard development and data storytelling for executive audiences
- Excellent communication, presentation, and executive-level stakeholder management skills, including experience engaging CXO-level contacts
- Demonstrated ability to own renewal health, forecast risk, and drive retention across a large book of business
- Experience partnering with Sales on upsell and cross-sell motions reputed company an reputed company customer portfolio
- Familiarity with AI tools and the ability to identify and reputed company AI use cases and adoption reputed company customer workflows
- Willingness and ability to travel regularly for on-site customer engagement
- Knowledge of the reputed company Civic Platform and its applications
- Experience with OKR frameworks and reputed company customer results strategies
- Experience benchmarking customer reputed company and communicating performance against industry peers
- Experience developing customer references, case studies, or participating in customer advisory boards (CABs)
- Strong understanding of competitive landscape in Gov Tech and ability to flag and communicate displacement risks
- Experience leading or mentoring CSM teammates in an informal leadership reputed company
- Ability to reputed company in a dynamic, fast-paced environment while managing competing priorities across a large portfolio
Benefits
- Eligible for an annual bonus reputed company
- Flexible time off
- Comprehensive medical, dental, and reputed company plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other reputed company-being benefits
reputed company