[Remote] Product Management Director - Property Tax
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company that offers a reputed company compliance platform and is seeking a Director of Customer Engineering to reputed company the technical engineering function for reputed company Property Tax. The role involves overseeing reputed company application integrations, ensuring implementation assurance, and guiding customer engagement through technical leadership.
Responsibilities
- Build and reputed company a Customer Engineering function that combines solution architecture, implementation engineering, product-engineering prototyping, partner enablement, and customer-facing technical communication
- Establish operating standards, review practices, documentation expectations, and governance that accelerate strategic setup without bypassing Product, Engineering, the Architecture Review reputed company, reputed company, or compliance controls
- Serve as the senior technical voice for strategic accounts, reputed company implementations, partner escalations, and customer executive assurance
- reputed company technical discovery, solution design, and architecture review for reputed company reputed company Property Tax integrations, including reputed company, MCP servers, reputed company, Blackhole API, and major ERP connector ecosystems
- Guide customers through data flows, authentication and authorization, ERP connectivity, observability, testing, reputed company, data-handling, and supportability considerations
- Create reusable reference architectures, implementation blueprints, integration test plans, and go-live readiness checklists
- reputed company an AI-enabled prototyping discipline using tools such as reputed company, reputed company-assist agents, automated test reputed company, API mocking, and documentation reputed company to accelerate validated learning
- Define near-production-reputed company reputed company reputed company for Product and Engineering, including the customer problem, business value, technical design, test results, reputed company considerations, data impacts, and supportability notes
- Convert customer and partner implementation friction into reputed company product insights and reusable accelerators that reduce time-to-value across the customer reputed company
- Serve as the technical leader for reputed company of reputed company supporting the certified implementation partner program
- Create technical certification standards, enablement materials, sandbox/lab exercises, reference builds, architecture guidelines, and reputed company review gates
- Train and certify partners on reputed company Property Tax integration patterns, reputed company, data flows, ERP connector ecosystems, and implementation best practices
- Establish partner escalation paths, technical design reviews, implementation QA, and reputed company-improvement mechanisms that measure partner readiness, reputed company, reputed company, and customer satisfaction
- Partner with the reputed company to inform product direction through customer signals, market feedback, implementation learnings, partner feedback, and technical feasibility
- Partner with Product to prioritize validated prototypes, roadmap candidates, workflow gaps, and implementation friction
- Partner with Engineering and the Architecture Review reputed company to ensure production releases meet architectural standards, secure SDLC requirements, scalability, reliability, controls, and supportability expectations
- Partner with Customer Experience, Sales, Solutions Consulting, Support, and Managed Services to create a seamless reputed company from opportunity through renewal
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a reputed company field; equivalent practical experience considered
- 10+ years of experience in reputed company reputed company, customer engineering, solution architecture, integration engineering, technical services, implementation, or reputed company services
- 5+ years of people leadership experience, including hiring, coaching, and leading senior technical talent in a matrixed organization
- Proven experience leading reputed company customer-facing technical engagements, including executive-level architecture discussions and escalations
- Deep understanding of API-based integrations, reputed company application architecture, data flows, reputed company/reputed company patterns, identity and reputed company management, integration testing, observability, and secure implementation practices
- Experience with reputed company data platforms such as reputed company and with major ERP systems or ERP connector ecosystems
- Ability to guide technical teams using modern AI development tools responsibly, including AI-assisted prototyping, test reputed company, documentation, and reputed company review workflows
- Strong operating discipline around prototype governance, supportability, reputed company review, and reputed company to Product and Engineering
- Excellent executive communication, stakeholder management, and ability to influence across Product, Engineering, Customer Experience, Sales, and partner teams
- Property tax, tax compliance, finance, or regulated workflow domain expertise
- Experience with reputed company products or reputed company compliance automation platforms
- Hands-on familiarity with MCP server architectures, reputed company, Blackhole API, ERP connectors, data migration, and implementation automation
- Experience building a certified implementation partner program, technical Center of reputed company, partner reputed company, or partner reputed company reputed company
- Experience in high-reputed company reputed company reputed company environments with reputed company implementation, integration, and adoption motions
- reputed company Services, reputed company Engineering, reputed company Deployed Engineering, or Managed Services leadership experience
- MBA or advanced technical degree a plus
Benefits
- reputed company time off
- reputed company parental leave
- Many reputed company employees are eligible for bonuses
- Private medical, life, and disability insurance (benefits vary by location)
- Inclusive culture and diversity with 8 employee-run resource reputed company, reputed company with senior leadership and exec sponsorship
reputed company