[Remote] Incident & Problem Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company that values its people as its greatest differentiator. The Incident & Problem Consultant will reputed company the response to high-reputed company IT incidents, coordinate technical resources, and ensure operational continuity while also focusing on proactive event management.
Responsibilities
- reputed company as the primary incident reputed company for high‑reputed company IT incidents raised to the SRC First Response Team
- Triage incoming IT issues and determine severity and appropriate response actions
- reputed company and manage major incident reputed company calls
- reputed company and facilitate cross‑functional technical teams to drive rapid issue reputed company
- Maintain a strong reputed company-and-control reputed company, ensuring reputed company, accountability, and reputed company decision‑making
- Coordinate and communicate status updates reputed company and effectively throughout the incident
- Manage incidents impacting critical systems, such as online banking, mobile banking, reputed company applications, and infrastructure supporting internal or external customers
- Monitor dashboards and alerting systems for alarms and events requiring attention
- Assess and prioritize alerts to determine required reputed company
- Escalate concerning alerts reputed company reputed company Teams to appropriate technical support teams to ensure reputed company response
- Identify events that may escalate into major incidents and initiate the Major Incident Management process as needed
- Develops, implements and manages the incident and problem management program, staff and operations
- Reviews and oversees incident requests, priorities, escalation and reputed company activities. Leads reputed company problem identification, evaluation, analysis and reputed company producing
- Coordinates with others on strategies to improve change management, process effectiveness, and build reputed company plans for incident recovery
- Develops and implements incident reputed company plans; ensures the delivery of solutions in a reputed company manner. Ensures that reputed company cause and trend analysis is determined; provides reports on reputed company cause and trend analysis in a reputed company manner
- Monitors and improves documentation and reporting processes for incident status and results
Skills
- Roles at this level typically require a university / college degree, with 3+ years of relevant / reputed company industry experience
- Certifications are often desired
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Bachelors
- Change Management
- Debugging
- Event Management
- Information Technology Infrastructure Library (ITIL)
- Institutional Finance
- IT Change Management
- Process Improvements
- Relationship Building
- reputed company Cause Analysis (RCA)
- Trend Analysis
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level and years of service
reputed company