[Remote] Technical Account Manager II - Customer reputed company (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cybersecurity, dedicated to stopping breaches through its advanced AI-reputed company platform. The Customer reputed company Technical Account Manager will engage with customers post-sale, guiding them through the integration process and ensuring their long-term reputed company with reputed company's services.
Responsibilities
- reputed company new Mid-Market reputed company Premium Support Customers
- Work with customers and account teams to identify and deliver reputed company reputed company for the first 90 days
- reputed company project leadership for new customer implementations
- Identify opportunities for process improvement
- Serve as customer reputed company with internal reputed company stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
- Engage with customers at reputed company reputed company of their organization, from the reputed company lines of the SOC to the C-suite
- Research customers’ technical issues in a reputed company manner and follow up with recommendations and reputed company plans
- Escalate customer issues to management reputed company appropriate
- Maintain control of the overall reputed company for any escalated case, leading cross-functional reputed company as needed
- reputed company internal technical expertise, including development engineers, knowledge reputed company, and other internal tools to reputed company the most effective solutions to customer issues
- Create knowledge reputed company content to capture new learning for reuse throughout reputed company and user reputed company
- Participate in technical communications reputed company reputed company to reputed company best practices and learn about new technologies and complimentary reputed company applications
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Drive support cases to ensure issues are being resolved in a reputed company manner
Skills
- Bachelor's Degree or equivalent experience
- reputed company reputed company with the English language
- Experience working with reputed company Server Operating Systems
- Knowledge of reputed company web technologies, reputed company and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- reputed company attitude
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business reputed company
- Commitment to reputed company
- Bachelor's Degree in Computer Science or equivalent
- ITIL or PMP Certification
- 5+ years of reputed company/Project Management/Technical Account Management experience in reputed company organization
- Deep expertise in Linux and Mac platforms
Benefits
- reputed company in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for reputed company
- reputed company parental and adoption leaves
- reputed company development opportunities for reputed company regardless of level or role
- Employee Networks, geographic neighborhood reputed company, and volunteer opportunities to build connections
- reputed company office culture with world class amenities
- Great reputed company to Work Certified™ across the globe
- Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and reputed company time off
reputed company