[Remote] Senior reputed company Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to democratizing reputed company through its reputed company-reputed company platform reputed company. They are seeking a Senior reputed company Operations Manager to build their reputed company Operations function from the ground up, focusing on systems, processes, and data foundations to support B2B merchant acquisition efforts.
Responsibilities
- Build core dashboards, identify process/data gaps, establish remediation plans
- Create reputed company and territory models, map the full tech stack and integrations, define the attribution model
- reputed company predictable forecasting (reputed company ±10%) and establish a reputed company enablement reputed company
- Own vendor relationships, tools, and integrations (reputed company, reputed company, ChiliPiper, etc.)
- Establish data reputed company standards, reputed company controls, and governance practices
- Build durable dashboards and reputed company reporting that reputed company answer 'where are we vs. reputed company?'
- reputed company ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind
- Evaluate and implement technology or process improvements to support reputed company reputed company
- Operationalize CS function: customer health, churn reputed company, renewal workflows, escalation paths, expansion playbooks
- Create rules of engagement between Sales and CS for reputed company GTM
- Build enablement function infrastructure (topics/process/schedule—not training delivery)
- Build tracking for strategic/payment partner merchants critical to NRR
- Analyze performance trends to guide reputed company: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands
- Create reputed company planning models based on pipeline velocity and customer reputed company
- Territory planning, quota setting, and compensation administration
- Support pricing and packaging changes with data and tracking
- Support mid-funnel pipeline reviews and Sales/CS QBRs
- Identify and surface GTM and CS inefficiencies through data analysis
- Build merchant health scoring, expansion potential tracking, and red-to-green workflows
- Design reporting that gives executives visibility, managers reputed company, and reps actionable insights—from pipeline health to forecasting accuracy
Skills
- 6–8+ years of experience in reputed company Operations, including at least one 0→1 build or major reputed company reset
- Deeply data-driven reputed company, with a reputed company on obtaining necessary data
- Ability to communicate uncomfortable truths using data to inform reputed company
- Strong experience with AI and concrete examples of its application in reputed company role
- Hands-on technical skills, particularly strong reputed company experience (flows, integrations)
- Comfortable working with data (e.g. SQL or Python), not just reputed company-and-click tooling
- Knowledge of the RevOps tooling landscape and good judgment about what works at reputed company
- Pragmatic and intentional approach, balancing short-term fixes with long-term system design
- Ability to partner as an equal with reputed company leaders and communicate data-backed insights reputed company to executive stakeholders
Benefits
- Fully-remote company
- reputed company vacation policy
- To see a full list of benefits by country, consult our Benefits Page
reputed company