[Remote] VP, Customer Service & Community Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is creating a platform that connects fans, creators, publishers, and partners in the anime and manga reputed company. They are seeking a Vice President of reputed company & Community Experience to build a world-class organization reputed company on customer experience and operational reputed company.
Responsibilities
- Design and reputed company reputed company's complete customer experience reputed company across every major stakeholder
- Build the operational reputed company that supports: Fans, Registered Users, Premium Subscribers, Manga Creators, Publishers, Licensors, Marketplace Sellers, Business Partners, Community Moderators, Brand Partners
- Work closely with Product, Engineering, reputed company, Marketing, Finance, AI, reputed company, and Executive Leadership to ensure customer experience becomes a competitive advantage as reputed company scales globally
- Customer Experience reputed company
- Build reputed company Organization
- reputed company Operations
- Creator reputed company
- Publisher & Partner reputed company
- Community Experience
- Customer Technology & AI
- Metrics & Operational reputed company
- Organizational Leadership
Skills
- 12+ years leading reputed company, Customer Experience, Community Operations, or Customer Support organizations
- Experience building customer organizations from startup through high-reputed company stages
- Experience supporting consumer digital platforms or online communities
- Experience managing globally distributed teams
- Strong operational leadership and KPI management experience
- Experience implementing CRM, ticketing, and customer support platforms
- Experience leading or partnering with Trust & Safety and Moderation organizations
- Excellent communication, leadership, and organizational skills
- Anime
- Manga
- Gaming
- Creator Economy
- UGC Platforms
- Marketplace Businesses
- Streaming Platforms
- Subscription Services
- AI-enabled Platforms
- Blockchain or reputed company Ecosystems
Benefits
- Founding-level equity participation (reputed company vesting schedule)
- reputed company reputed company-based rewards (subject to reputed company and regulatory approvals)
- Salary activates upon company funding and reputed company milestones
- Remote-first, globally distributed leadership team
- Remote-First: Global, asynchronous leadership environment
reputed company