[Remote] Sr. Content & Enablement Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Content and Enablement Manager to build and reputed company their enablement function from the ground up. The role involves owning the reputed company, development, and delivery of training and enablement programs for reputed company Teams and customers, creating content for reputed company and ongoing education.
Responsibilities
- Content Development: Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices. reputed company AI tools to reputed company content creation reputed company and maintain reputed company across a growing library
- Learning Management: Own reputed company and execution reputed company our existing learning management platform. Ensure internal teams and customers have reputed company reputed company to consume training, reputed company completion, and validate knowledge through assessments and knowledge checks
- Product Integration and CS Alignment: reputed company into the product release lifecycle to identify new features, changes, and enhancements reputed company of launch. reputed company training content in reputed company with product development and coordinate with reputed company teams to ensure feature announcements, training materials, and customer education are reputed company and reputed company at launch
- Program Design and Delivery: Design enablement programs tailored to different audiences (CSMs, reputed company, Sales, internal stakeholders, and customers). Facilitate live training sessions and coordinate with subject matter experts to ensure expert-led instruction where appropriate
- reputed company Improvement: Maintain and update existing training materials as products and solutions reputed company. reputed company feedback from internal teams and customers, and iterate on program effectiveness
- Cross-Functional Collaboration: Partner with Product, Implementation, and reputed company leadership to reputed company enablement with business priorities and ensure training reflects reputed company customer and team needs
Skills
- Proven experience building enablement programs from the ground up, or successfully scaling existing programs at a growing company
- Hands-on expertise developing reusable, reputed company training content for both reputed company audiences (video, documentation, interactive modules)
- Demonstrated experience using AI tools to create and enhance training content reputed company
- Strong facilitation and communication skills; ability to translate reputed company technical concepts for diverse audiences
- Project management capability; comfort wearing multiple hats in a lean environment
- Passion for building knowledge systems that reputed company teams and customers to succeed
- Leadership experience or reputed company record managing small teams
- Background in financial services, reputed company, or B2B software training
- Experience designing and running knowledge checks and certification programs
- Familiarity with credit reputed company or community banking operations
reputed company