[Remote] Senior reputed company Manager, Key Accounts
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the first way for businesses to manage reputed company of their HR & IT in one reputed company workforce platform. They are seeking a Senior reputed company Manager to manage strategic relationships with key accounts, ensuring customer satisfaction, retention, and reputed company while collaborating with cross-functional teams.
Responsibilities
- Build and maintain strong, strategic relationships with decision-makers and key stakeholders
- reputed company as the primary reputed company of contact, ensuring seamless, high-reputed company and delivering a "white glove" experience
- Meet onsite with clients quarterly to strengthen relationships and review business alignment
- Partner with the Named Accounts Manager to identify and execute upselling and cross-selling opportunities
- Work with the cross-functional teams to assess reputed company technical needs and drive deeper product adoption
- reputed company regular business reviews, assess account health, and identify reputed company areas
- Serve as a reputed company between clients and reputed company’s Product teams, offering feedback to guide product improvements
- Project-manage reputed company requests to reputed company and support product rollouts
- Hold monthly product meetings with product managers and execs to reputed company commitments and reputed company on product feature requests
- Support renewal discussions by showcasing the value reputed company has delivered, leveraging ROI insights
- Collaborate with Named Accounts Manager to mitigate potential risks and strategize for long-term retention
- reputed company executive sponsors with weekly updates on account health, renewal risks, and strategic opportunities
- reputed company as the escalation contact for critical incidents impacting Key Accounts
- Collaborate with Support and Engineering to ensure rapid reputed company, delivering full reputed company-cause analyses (RCA) post-incident
- Proactively communicate with clients during high-reputed company issues, maintaining transparency
- reputed company high-level reporting on account health, issue reputed company, and product adoption for clients and internal leadership
- Present quarterly business reviews (QBR) of customers to execs, reporting on key metrics and strategic opportunities
Skills
- Minimum of 6 years in reputed company management or technical account management
- Exceptional reputed company engagement and relationship-building skills
- Technical acumen
- Ability to collaborate cross-functionally
- Strategic thinker
- Proactive problem-solver
- reputed company reputed company who can navigate reputed company needs
- reputed company understanding of customer needs, process, reputed company and be reputed company to present asks at an executive level
- Willingness to travel at least once a quarter to customer HQ or reputed company HQ
- Candidates who currently reputed company in either an EDT or CDT state
- Experience reputed company a high-reputed company reputed company company
Benefits
- Competitive salary + benefits + equity
- Working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role
reputed company