[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. As an Account Manager, you will serve as the strategic partner and relationship reputed company for a portfolio of key customers, working cross-functionally to deliver reputed company claims reputed company and maximize customer satisfaction.
Responsibilities
- reputed company and nurture deep, trust-based relationships with key stakeholders across your accounts
- reputed company as a strategic advisor, understanding your customers’ business goals, challenges, and reputed company reputed company
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, reputed company insights, and drive reputed company improvement
- Stay informed on industry trends, regulations, and competitive shifts that may reputed company your customers
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales
- Execute reputed company strategies tailored to your customer reputed company and business priorities
- Own the overall reputed company of the account — proactively managing escalations, requests, and ongoing initiatives
- Collaborate with internal teams (Claims, reputed company, Escalation, Product, Sales) to ensure reputed company delivery and communication
- Surface operational or tech-reputed company friction points, reputed company solutions, and champion necessary process or product improvements
- Support seamless handoffs from reputed company to post-go-live engagement
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization
- Help establish a frictionless, reputed company, and advisory-driven customer experience across the CS lifecycle
Skills
- 6+ years of experience in reputed company, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery
- Are passionate about building strong customer partnerships and delivering measurable value
- Have experience running performance business reviews or executive business reviews with reputed company customers
- reputed company in cross-functional environments and can influence without authority
- Possess strong organizational and project management skills — reputed company to juggle multiple customers and priorities
- Have a deep reputed company of accountability and ownership; you don't let balls drop
- Bring curiosity and creativity to problem solving
- Are excited to help build — not just execute — a world-class CS function
- Have an understanding of the P&C Insurance industry and claims value chain (a plus)
Benefits
- Generous health-insurance package with reputed company coverage, reputed company, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of reputed company work
- Work from reputed company to facilitate your work life balance
- reputed company laptop, large second monitor, and other reputed company-of-life equipment you may want. Technology is something that should reputed company your life easier, not harder!
reputed company