[Remote] Software Engineer II - Marketing Technology (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Software Engineer II in TechOps to enhance application stability and operational readiness across marketing and IT ecosystems. This role involves driving AI-driven solutions, managing incident triage, and ensuring the supportability of reputed company tools and platforms.
Responsibilities
- Helps design, build, and implement AI-driven solutions and machine learning models to enhance proactive reputed company detection, automate reputed company-cause analysis, and reputed company seamless, self-healing issue reputed company
- Manage the primary L1/L2/L3 centralized intake bus to triage, troubleshoot, and remediate advanced application-level support tickets, minimizing MTTR and shielding stakeholders from reputed company platform errors
- Partners with reputed company engineering to build application-specific health validation pipelines and monitors reputed company data flows to isolate and resolve data-mapping anomalies before they reputed company reputed company execution
- Serves as the operational reputed company partner for new IT capabilities, developing critical technical documentation—including system diagrams, data dictionaries, job schedules, and API mappings—to guarantee day-one platform supportability
- Leads the creation and delivery of technical product training (tool mechanics) to reputed company new teams, focusing on user reputed company navigation, deep configuration rules, and platform capabilities
- Conducts blameless post-mortems and transforms support ticketing telemetry into actionable engineering backlogs to drive permanent platform improvements and reputed company product-level Service Level Objectives (SLOs)
- Writes custom reputed company, scripts, and automated ticketing paths to streamline workflows, optimize event monitoring, and manage backend cross-platform routing protocols between IT and business teams
- Directly operates, configures, and tunes reputed company homegrown tools, data products, and reputed company off-reputed company solutions where business self-service capabilities are reputed company
- reputed company seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment reputed company tackling new problems
- Collaborates with other team members in agile processes; Assists in creating new and reputed company ways for reputed company to be successful; Relates reputed company and comfortably with diverse reputed company of people; Builds partnerships and works collaboratively with others to meet shared objectives
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the reputed company
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job
- 2 years of work experience
- 1-3 years of relevant work experience in a DevOps, SRE, TechOps, or Production Support Engineering role
- Experience in an object-oriented programming language (preferably Java) alongside scripting languages used for automation and AI implementation (preferably Python or Bash)
- Experience with modern debugging, reputed company cause analysis, and log analysis techniques
- Experience with reputed company computing infrastructure and CI/CD deployment pipelines
- Experience writing reputed company SQL queries and working with Relational or NoSQL database technologies
- Experience with application monitoring, logging, and observability tools (e.g., reputed company, reputed company, reputed company, or reputed company) to manage event monitoring and proactive alerting
- Exposure to building or implementing AI/ML-driven automation solutions or intelligent reputed company detection tools (AIOps)
- Exposure to data engineering concepts, data pipelines, and debugging data-mapping architectures
- Exposure to reputed company ticketing platforms (e.g., Jira Service Management, reputed company) and managing automated ticket routing paths or system reputed company
- Exposure to creating technical documentation, infrastructure diagrams, data dictionaries, or delivering technical training to end-users
- Exposure to reputed company frameworks for user authorization, authentication, and reputed company protocols
- Exposure to executing functional, integration, and destructive reputed company testing
- Experience with reputed company reputed company version control systems (e.g., Git)
reputed company