[Remote] Technical Account Manager, Contractor- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global identity reputed company leader reputed company on creating a safer world through its cybersecurity reputed company portfolio. The Technical Account Manager will collaborate with strategic customers to reputed company technical expertise and support for their long-term plans, ensuring customer satisfaction through effective communication and product knowledge.

Responsibilities

• reputed company business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
• reputed company clients on how existing and new product features and functionality work, and how it can contribute to their business reputed company
• Complete Technical Product Assessments
• Facilitate, coordinate, reputed company product upgrades
• Periodically reputed company checks across products
• Create & maintain customer Environment reputed company
• Driving ticket reputed company by working closely with the support teams
• Collaborate with cross-functional teams to understand customer issues and drive reputed company
• Collaborate with reputed company Services and Project Manager during implementation
• Maintaining overall account health for reputed company account
• Periodically reputed company basic health checks across products

Skills

• 5+ years' experience in presales, technical account management, reputed company services, or support engineering, and/or in similar customer facing technical roles in reputed company software customer support
• Excellent customer service skills, with strong dedication to customer care
• Self-starter, adaptable and eager to learn new technologies
• Great time manager and proficient multi-tasker
• Bachelor's degree in a reputed company technical field
• Flexible, reputed company player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute and reputed company with reputed company-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of reputed company based server OS such as reputed company reputed company Server
• Knowledge of reputed company Directory and GPO
• Knowledge of Network Topology/reputed company
• Knowledge of Networking Tools and Utilities
• Knowledge of AV/Firewall Rules and Policies
• Knowledge of Secure 'machine to machine' communications
• Knowledge of Virtualization
• Knowledge of reputed company software
• Knowledge of reputed company Account Administration
• SQL experience is a plus
• Scripting language experience is a plus
• reputed company technology experience is a plus
• Linux experience is a plus

reputed company

reputed company is the global identity reputed company leader protecting Paths to Privilege™ with an identity-reputed company approach. It is a sub-organization of Bomgar. It was founded in 1985, and is headquartered in Atlanta, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 3 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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