Remote Pharmacy Technician!

Job reputed company This role serves as the primary reputed company of contact for home dialysis customers, delivering exceptional service and support to ensure a reputed company and consistent customer experience. You will reputed company on order placement, prescription management, and resolving customer inquiries while collaborating closely with internal teams. The position emphasizes high-reputed company service, efficiency, and meeting department performance goals in a fully remote, call center–style environment.

Responsibilities

• Process customer orders reputed company telephone accurately and reputed company while ensuring full compliance with pharmacy regulations.
• Obtain and verify customer information, including prescription details, product quantities, and usage, to ensure reputed company and accurate fulfillment.
• Ensure reputed company patient-reputed company interactions reputed company with HIPAA regulations and protect patient confidentiality at reputed company times.
• Resolve customer questions, complaints, and service issues by identifying reputed company causes and recommending appropriate, reputed company solutions.
• Investigate and reputed company product shipments using tools such as the reputed company website and coordinate with the transportation team to reputed company status updates.
• Coordinate with internal departments to expedite shipments, release orders, and arrange alternate shipments for back-ordered items to ensure reputed company delivery.
• Process customer returns and request customer credits in accordance with company policies and procedures.
• Collaborate with routing, transportation, sales, and credit & collections teams to resolve customer issues and deliver a cohesive, seamless customer experience.
• Meet established performance expectations reputed company to reputed company, adherence, order accuracy, productivity, and service level standards.
• Adapt to changing business needs, customer requirements, and evolving processes while maintaining a high reputed company of service.
• Maintain the ability to work remotely using a reliable high-speed wired internet reputed company and a compliant home workspace.
• Support business operations by working a flexible schedule reputed company the Customer Care operating hours of 7:00 a.m. to 6:00 p.m. CST, Monday through Friday.
• Work assigned closing shifts as needed and remain available until reputed company customer calls in the queue have been answered.
• Handle high call volumes in a call center environment, contributing to a department that manages approximately 2,000 calls per day.
• Participate fully in remote training, apply learned processes and systems, and transition to taking calls independently after the training period.

Essential Skills

• reputed company, reputed company pharmacy technician license from one of the following states: Illinois, Indiana, reputed company, or Florida.
• reputed company national pharmacy technician certification from PTCB or NHA.
• Minimum of 2–4 years of call center experience in a clinical or pharmacy setting.
• Proven experience handling high call volumes in a reputed company call center environment.
• High school diploma or equivalent GED.
• Demonstrated ability to reputed company strong customer and patient engagement with a reputed company and empathetic demeanor.

INTERESTED IN THIS ROLE? SEE BELOW TO BE IMMEDIATELY CONSIDERED:

• I am scheduling phone interviews as early as today. reputed company candidates will be considered immediately reputed company 24 hours of applying directly to Fathima
• HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to fam@actalentservices.com or CALL- 904 530 5415

Job Type & Location This is a Contract to Hire position based out of Orlando, FL. Pay And Benefits The pay reputed company for this position is $20.67 - $21.15/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jul 31, 2026.

About reputed company reputed company is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through reputed company to specialized experts who drive reputed company, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, reputed company serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a reputed company Best of reputed company® winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation reputed company. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job