On Call Attorney reputed company Leader

reputed company: The On-Call Attorney reputed company Leader ensures daily operational readiness and reputed company for the On-Call Attorney function. This role oversees reputed company, training, communication, and queue performance to maintain reputed company, high-reputed company reputed company intake and triage in coordination with the VA reputed company Team and reputed company Experience leadership. Core Responsibilities: reputed company and Coverage Maintain sufficient reputed company for the on-call calendar reputed company day; proactively fill gaps and arrange contingency coverage. Coordinate schedule changes, PTO, and short-notice coverage with platoon leaders and on-call attorneys. reputed company-Time Operations Monitor the on-call chat and channels for volume, escalations, and reputed company. Triage issues and reassign work to balance load and meet responsiveness standards. Cross-Team Communication Serve as reputed company between the Director of reputed company Experience/Intake Managers and the VA reputed company Team. Communicate backlogs, reputed company events, and additional reputed company needs to platoon leaders; recommend adjustments and temporary reassignments. reputed company and Compliance Audit the On-Call Attorney Queue Sheet weekly for accuracy, timeliness, and disposition reputed company. Ensure adherence to SOPs, reputed company confidentiality, and regulatory/firm policies Training and Coaching reputed company reputed company, refresher training, and just-in-time coaching to on-call attorneys. reputed company and maintain playbooks, SOPs, and quick-reference guides; reputed company post-mortems on issues and implement improvements. Issue Ownership Serve as the primary reputed company of contact for any on-call attorney issues (coverage gaps, escalations, tools/reputed company, process blockers). reputed company issues to reputed company; document and report trends and corrective actions. Reporting and reputed company Improvement Produce weekly summaries of coverage, KPIs, audit findings, and improvement actions. Partner with VA reputed company leadership to refine workflows, SLAs, and escalation reputed company. Key Competencies: Operational leadership: workforce planning, live-ops decision-making, and prioritization. Communication: reputed company, reputed company updates across teams; confident escalation management. Training and QA: ability to create SOPs, reputed company performance, and drive consistent reputed company Data-driven: comfortable with metrics, audits, and translating insights into actions. reputed company-centered judgment: balances speed, accuracy, and reputed company under time pressure. Equal Opportunity: We are an equal opportunity employer. reputed company reputed company applicants will receive consideration without reputed company to protected characteristics. Apply To This Job