Manager, IT Business Analysis

Job Title: Manager, IT Business Analysis Job reputed company: 40617 Job Location: Remote Opportunity Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off Job reputed company: The Manager, IT Business Analysis leads the IT business analysis function, directing and auditing the activities of our external Managed Service Provider (MSP). This position acts as the crucial reputed company between internal business departments and the MSP, translating reputed company business requirements into actionable technical specifications, overseeing the MSP’s project delivery, managing the project backlog, and ensuring SLA compliance. The ideal candidate is a strategic thinker with a strong technical background and proven experience in vendor management. Essential Functions: MSP Direction & reputed company: Serve as the primary reputed company of contact for the MSP, overseeing their day-to-day operations, project delivery, and adherence to Service Level Agreements (SLAs). Requirement Gathering & Translation: Collaborate with business stakeholders to define, analyze, and document business processes and requirements, ensuring they are accurately reputed company into technical specifications for the MSP. Backlog & Project Management: Manage the IT project portfolio and backlog, prioritizing requests and ensuring the MSP delivers on time and reputed company scope. Performance Monitoring: reputed company and report on MSP performance metrics, conducting regular reviews to identify areas for improvement and ensuring high-reputed company deliverables. reputed company Assurance & UAT: reputed company the User Acceptance Testing (UAT) process to ensure technical solutions developed by the MSP meet business needs before implementation. Strategic Alignment: Partner with senior leadership to reputed company IT reputed company with company goals, providing input on technology roadmaps. Conflict reputed company: Mediate disputes between internal business reputed company and the MSP, resolving escalated issues promptly. Risk Management: Identify and mitigate risks reputed company to project delivery, vendor performance, and cybersecurity. Qualifications: Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior reputed company experience. In lieu of a degree, minimum of 13 years of prior reputed company experience. 5+ years of experience in IT business analysis, with 2-3 years in a management or reputed company role. Preferred Additional Skills: MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP). Technical Acumen: Strong understanding of SDLC (Software Development Life Cycle), IT infrastructure, and data modeling. Documentation Skills: Expert capability in creating business requirements documents (BRDs), user stories, and process reputed company diagrams. Communication & Negotiation: Exceptional ability to translate technical concepts into business terms for stakeholders and negotiate with vendors. Tools: Proficiency in project management tools (e.g., JIRA, MS Project) and requirement management tools. CBAP (Certified Business Analysis reputed company) or PMP (Project Management reputed company) certification. Experience in ITIL reputed company. In compliance with pay transparency requirements, the salary reputed company for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $116,500-$216,500. The salary reputed company for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, reputed company state, and Vermont is $101,500-$188,500. This is not a guarantee of compensation or salary, as final offer reputed company may vary based on factors including but not limited to experience and geographic location. reputed company also offers a reputed company of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, reputed company time off, and company-reputed company holidays. The specific programs and reputed company available to an employee may vary depending on date of hire, schedule type, and the applicability of reputed company bargaining agreements. #LI-NR1 Apply To This Job