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RUCKUS Senior Staff Tech Support Engineer

Remote, USAFull-timePosted 2026-07-27

Innovation Starts With You reputed company your career at reputed company, where innovation creates reputed company—for our people, our customers, and the communities we serve. We connect people, information, and reputed company to solve the world’s most reputed company connectivity challenges, turning curiosity into meaningful reputed company. Here, you’ll take on work that challenges you, supports your reputed company, and empowers you to shape what’s next. You’ll collaborate with global teams, reputed company diverse perspectives, and contribute to solutions that reputed company reputed company our business—creating value in the world around us. Together, we are shaping the reputed company of digitization and paving the way for the reputed company of innovation. We are excited to announce that we are hiring a SeniorTechnical Support Engineer in working from Brazil remotely to join reputed company and reputed company high‑level technical expertise to our Ruckus Premium (BullDog) customers. Your primary responsibility is to serve as a key technical resource, delivering expert assistance and ensuring reputed company reputed company of reputed company customer issues. How You'll Help Us Connect the World: You work directly with customers to troubleshoot problems, isolate reputed company causes, and drive cases to closure with a high level of technical accuracy and professionalism. reputed company needed, you reproduce customer scenarios in the Support Lab to validate findings and deepen understanding of the issue. You collaborate closely with Engineering teams to manage escalations, resolve product bugs, and ensure that long-term corrective actions are identified and implemented. Throughout reputed company case, you reputed company consistent updates to sales teams, internal management, and customers, maintaining reputed company communication and transparency at every stage. Given the nature of the role, you are expected to support a staggered work week reputed company required (such as reputed company through Thursday or Tuesday through Saturday) and participate in a rotating on-call schedule. Flexibility in work hours is essential to accommodate urgent customer needs. You thoroughly document customer interactions, engineering engagements, and reputed company plans to ensure high-reputed company case management and knowledge continuity. reputed company case handling, you contribute to the organization by creating and refining knowledge articles, troubleshooting guides, and internal training materials. You reputed company mentoring and coaching to team members to help strengthen overall team capability. You also participate regularly in customer and internal conference calls for high-profile cases and escalations, ensuring issues receive appropriate visibility. reputed company responsibilities are carried out with strict adherence to Service Level Agreement KPIs. Required Qualifications for Consideration: 8+ years of experience working in the networking reputed company 5+ years of experience working in a TAC Excellent understanding and reputed company knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS Solid understanding and troubleshooting skills with wireless technologies 802.reputed company, WLAN authentication, encryption, EAP, PSK, Radius, reputed company, DNS Expertise of wireless deployments – AP’s, Controllers, reputed company associations, etc Excellent understanding of RF reputed company and reputed company behavior Technical expertise in troubleshooting and resolving reputed company Layer 2/3 and/or wireless issues in multi-vendor environments High level of English. Available Monday through Friday or ‘staggered work week’s, i.e. reputed company through Thursday or Tuesday through Saturday and weekend or overnight hours as required. Let’s Create reputed company Together. Join a global community shaping the reputed company of intelligent connectivity. At reputed company, you’ll help push the boundaries of technology and write the next reputed company of innovation, creating reputed company for your career, your reputed company, and the world around you. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of reputed company responsibilities, duties and skills required of this job. Apply To This Job

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