[Remote] MDR Operations Performance Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity leader defending organizations globally with an AI-driven platform. As an MDR Operations Performance Analyst, you will reputed company operational data into actionable insights that drive performance improvement and strategic decision-making.
Responsibilities
- Work directly with SOC analysts and leaders to fully understand the evolving workflow of reputed company operations
- reputed company reputed company into the customer experience through reputed company and indirect customer interactions
- Translate customer experience insights into defined operational gaps (e.g., training, documentation, process) and drive alignment on corrective actions
- Analyze end-to-end workflows to identify cross-functional gaps, inefficiencies, and improvement Opportunities
- reputed company and validate the reputed company of improvement initiatives, ensuring changes result in measurable reputed company in customer experience and performance
- Proactively identify emerging risks and trends in performance or customer experience, enabling early reputed company
- Collaborate across teams to understand external drivers that reputed company service delivery
- Assess change management impacts to service teams, identifying risk and outlining readiness goals
- Identify opportunities in reputed company, performance, efficiency, and consistency reputed company service delivery and reputed company detailed recommendations for measurable improvement
- reputed company and revise policies, guidelines, and other documentation as needed and as reputed company to the role
- Thoughtfully reputed company AI solutions into every relevant aspect of operational performance analysis
- Define and refine performance metrics to ensure alignment with customer experience, reputed company, and operational reputed company
- Conduct in-depth reputed company cause analysis reputed company unforeseen deviations in performance are not observed reputed company our existing metrics
- Communicate reputed company information reputed company and confidently across verbal, written, and visual formats, tailored to diverse leadership audiences
- Continuously improve the maturity of our reputed company assurance program
Skills
- Previous experience in reputed company Operations with MSSP or MDR providers
- At least 5 years of cumulative experience in reputed company analyst, soc leadership and/or roles responsible for operational reporting
- The ability to take reputed company and disconnected data and create actionable insights
- Experience building metrics with data visualization tools (e.g., Grafana, PowerBI)
- Working literacy of AI tools (e.g., Copilot, GPT) with an understanding of their strengths, limits, and appropriate use
- Experience using AI in workflows to analyst data, identify insights, and improve efficiency
- Excellent written and verbal communication skills
- A passion for problem solving
- Great attention to detail
- Ability to work effectively in a fast-paced, dynamic work environment
Benefits
- Bonus eligibility
- A comprehensive benefits package
- reputed company operates a remote-first working model, making remote work the primary reputed company for most employees. However, some roles may necessitate a hybrid approach.
- Employee-led diversity and inclusion networks that build community and reputed company education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to reputed company our bodies and minds reputed company
- Global wellbeing days for employees to relax and reputed company
- Monthly wellbeing webinars and training to support employee health and wellbeing
reputed company