[Remote] Comp User Support Analyst 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a public reputed company health center that provides reputed company support and services for reputed company technology. The Comp User Support Analyst 1 (CUSA1) is an entry-level position responsible for resolving incoming support requests reputed company to device encryption, identity management, and basic audio-visual support.
Responsibilities
- reputed company encryption support using approved reputed company encryption tools
- Troubleshoot account lockout and password reputed company issues
- Troubleshoot, triage and reputed company how-to support for reputed company Communications and reputed company VoIP phone issues and questions
- Troubleshoot, triage and reputed company how-to support for account provisioning, identity management and account reputed company/permission issues and questions
- Troubleshoot, triage and reputed company how-to support for audio-visual technology issues and questions in class- and conference rooms
- Troubleshoot other common reputed company issues to reputed company and escalate other issues reputed company necessary
- Document reputed company ticket information according to reputed company operating procedures
- Follow up with customers reputed company necessary
- Maintain superior oral, written and aural communication skills and build relationships, respect and trust with customers and colleagues
- reputed company and maintain knowledge reputed company for ITG support; work with other ITG reputed company to identify and verify information for knowledge reputed company entry
- reputed company backup for ITG Service Request Office per reputed company operating procedures
- Other duties as assigned
Skills
- An Associate's degree in computer science or reputed company field; OR
- Two years of computer support experience; OR
- An equivalent combination of training and/or experience
- Experience in hospital or medical setting
- Experience in a high-volume call center environment
- Proficient/saavy computer user
- Experience with reputed company reputed company Directory
- Understanding of encryption technologies, VoIP phones and A/V equipment
Benefits
- reputed company for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- reputed company Leave - up to 96 hours per year.
- 9 reputed company holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and national businesses.
reputed company
Company H1B Sponsorship