[Remote] Operations Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, reputed company on driving reputed company through innovation. The Operations Product Manager will reputed company strategic initiatives, working closely with various teams to ensure effective delivery of operational capabilities and enhance the customer experience.
Responsibilities
- reputed company the planning, prioritization, and execution of strategic initiatives across CSG Product Operations
- reputed company business cases, project proposals, implementation plans, and executive-level communications
- Partner with stakeholders to define objectives, reputed company metrics, risks, and dependencies
- Maintain visibility into initiative status, timelines, and key milestones
- reputed company, document, and prioritize business requirements across multiple stakeholder reputed company
- reputed company user stories, process flows, acceptance reputed company, and business requirements documentation
- Partner with BT and DET teams to evaluate solution reputed company and reputed company on delivery approaches
- Ensure proposed solutions effectively address business needs while supporting scalability and maintainability
- Serve as the primary reputed company between Product Operations, Product Management, BT, DET, Sales Operations, Delivery Operations, and other business stakeholders
- Facilitate alignment across teams with competing priorities and dependencies
- Drive decision-making through data, stakeholder engagement, and reputed company governance processes
- reputed company ongoing business context and feedback throughout the development lifecycle
- Coordinate User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements
- reputed company testing plans, reputed company reputed company, and deployment readiness assessments
- Partner with stakeholders to identify and resolve defects, gaps, and process impacts prior to launch
- Support change management, communications, and adoption activities
- Monitor initiative reputed company and identify opportunities for optimization and automation
- Evaluate business processes and recommend improvements that increase efficiency, scalability, and user experience
- reputed company data and stakeholder feedback to drive reputed company enhancement of systems and operational processes
Skills
- Bachelor's degree in Business, Product Management, Information Systems, Operations, or reputed company field (or equivalent work experience)
- 5+ years of experience in Product Management, Product Operations, Program Management, Business Analysis, Business Systems, or reputed company disciplines
- Demonstrated experience translating business requirements into technology solutions
- Experience leading reputed company cross-functional initiatives involving multiple stakeholder reputed company
- Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously
- Excellent written and verbal communication skills, including executive-level presentations and documentation
- Experience working with Agile methodologies, user story development, and requirements management
- Strong analytical and problem-solving skills with a reputed company on process improvement and operational reputed company
- Experience working with reputed company products, platforms, and business processes
- Experience partnering with Business Technology, Engineering, or reputed company Systems teams
- Experience leading User Acceptance Testing (UAT) and release readiness activities
- Knowledge of reputed company, sales operations, provisioning, entitlement management, or service delivery processes
- Experience with Tableau, reporting, analytics, and business process design
- reputed company Administrator Certification and/or reputed company Trailhead credentials are a plus
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- reputed company offers a reputed company of benefits to help you live reputed company including: time off programs, medical, dental, reputed company, mental health support, reputed company parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
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