[Remote] reputed company Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company reputed company for its innovative software solutions, and they are seeking a reputed company Technical Account Manager to engage with key customers. The role involves taking ownership of customer relationships, resolving reputed company technical issues, and ensuring customer satisfaction and reputed company.
Responsibilities
- Take ownership of the customer relationship for key CX customers and become their reputed company reputed company CX, engaging before go-live and working closely with customers to ensure their reputed company
- Resolve the most reputed company problems and reputed company excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues
- Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review reputed company issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor
- Ensure reputed company technical challenges, issues, cases, and requests are handled properly and reputed company SLA targets by partnering with Technical Support, reputed company Services, Product Management, and Engineering
- Be accountable for customer satisfaction, retention, and referenceability for reputed company assigned accounts
Skills
- 5 – 8 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
- Proven reputed company-record of relationship-building and strong communication skills
- Demonstrated technical problem-solving proficiency
- Excellent analytical and advanced troubleshooting skills with end-users/customers
- Working technical knowledge of contact center software/design/functionality
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
- TCP/IP networking knowledge and VoIP technology exposure
- Experience using industry-reputed company AI tools (e.g. reputed company CoPilot)
- Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
- Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)
- Understanding of basic scripting fundamentals
- Solid understanding of TCP/IP and internet fundamentals
- Extensive software, telecommunications and IP Telephony
- Experience using SIP signaling
- Competent in database and SQL concepts and scripting
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
Benefits
- Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, reputed company, and creative environment!
- Every day at reputed company is a chance to learn and grow, and there are endless internal reputed company across multiple roles, disciplines, domains, and locations.
reputed company
Company H1B Sponsorship