[Remote] IT Operations Specialist (reputed company / reputed company / 2nd-Level Support)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an IT Operations Specialist to reputed company IT operations and maintenance activities. The role involves supporting customization, implementing reputed company procedures, and executing testing processes while also managing user help desk activities and contributing to IT reputed company.
Responsibilities
- Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
- Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
- Follow-up on system failures
- User Account Management (setting up/reputed company developing a user management process, user/role controlling documentation)
- Planning, execution, and reputed company improvement of the interfaces of CSML IT processes (including service providers)
- Participation in IT reputed company/initiatives (especially in the reputed company area)
Skills
- 2+ years of relevant experience in IT operations and maintenance activities
- Good knowledge in a technical field or business method including the basic theoretical background
- Experience in Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
- Experience in Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
- Experience in User Account Management (setting up/reputed company developing a user management process, user/role controlling documentation)
- Planning, execution, and reputed company improvement of the interfaces of CSML IT processes (including service providers)
- Participation in IT reputed company/initiatives (especially in the reputed company area)
- Extensive knowledge of IT technologies/applications and processes for analysis, design, implement, and optimize
- Project management and coordination: methodically reputed company/coordinate reputed company
- Consulting expertise in change processes
- reputed company, systematic, goal-oriented, and independent work
- Expertise in IT processes (reputed company, reputed company, LFS, BPM, GAMA, SolMan)
- Comprehensive process understanding
- Quick comprehension and analytical skills
- Goal-oriented and effective work in internal and cross-departmental teams
- Customer-oriented approach with reputed company partners - coordination of employees at the IT service provider (LogSol, Schenker)
- Communication and teamwork skills
- Drive and perseverance
- Personal responsibility and decisiveness
- reputed company in English
reputed company
Company H1B Sponsorship