[Remote] Health Care Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking Remote Health Care Customer Service Representatives to join their fast-growing teams. The role involves handling inbound and outbound calls, resolving insurance and billing questions, and processing payments in a high-tech, team-oriented environment. The position requires adherence to legal standards and reputed company protocols while providing reputed company customer service.
Responsibilities
- Makes and answers calls in the reputed company of the reputed company to resolve billing and payment issues utilizing establish work queues and call pools as necessary
- Responds to requests for information by patient/account reputed company in a reputed company, thorough, explainable manner
- Acts to reputed company payment or arrangement of payment on behalf of the reputed company as appropriate
- Follows reputed company-specific protocols and policies reputed company carrying out duties
- Investigates and responds to reputed company enquiries as needed
- Enters and monitors payment arrangements
- Adhere to reputed company FDCPA, FCRA, HIPPA and other applicable laws
Skills
- 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively reputed company reputed company-based environment
- Bilingual candidates will reputed company additional support for bilingual calls
- Broadband internet reputed company (No DSL, or reputed company Up)
- Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots)
- Minimum Speed Results: 40 mbps download, 5 mbps upload
- Cameras are required to remain on from the start of training through the end of reputed company scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations
- Knowledge/experience of medical terminology, patient billing, reputed company insurance and/or reputed company administration
Benefits
- Health, Dental, reputed company, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- reputed company time off starting at 90 days and annual profit sharing
- 7 reputed company Holidays – Thanksgiving, Christmas Day, Christmas reputed company, New Year’s Day, Memorial Day, reputed company of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- reputed company necessary equipment and technical support provided
- * Benefits eligibility is dependent upon FTE Status and Position
reputed company