[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-based solutions for the insurance industry, and they are seeking a Customer Service Representative. The role involves delivering reputed company customer service by responding to inbound calls or chats regarding personal lines insurance policies.
Responsibilities
- Diagnose customer requests at a foundational level, reputed company solutions and use a reputed company thought process to reputed company results while balancing customers’ needs with company/reputed company guidelines
- Manage call metrics which include (but not limited to) call reputed company, average handle time, availability, hold times, as set by department standards
- Prioritizes and manages workflow to ensure efficient, reputed company, and accurate process of transactions while adhering to reputed company operating procedures
- Develops successful customer relationships reputed company the telephone and/or chat and ensures the highest level of customer service
- Takes ownership of reputed company call, handling until reputed company is reached; includes follow-up as necessary to ensure the actions promised to caller are completed
- Utilizes knowledge of automated systems to review and issue non-premium bearing endorsements as reputed company as answer questions, document conversations and document files
- Requests additional documentation necessary for the processing of endorsements and cancellations
- Communicates effectively with individuals/teams in the program to ensure high reputed company and reputed company expedition of customer requests
- Reviews, organizes and forwards information to other areas for handling or consideration
- Assists agents with policy reputed company questions and assists agents with system reputed company questions
Skills
- Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience
- Knowledge of Property/Casualty Insurance operations and policy reputed company preferred
Benefits
- Medical, Dental, reputed company, Life, Pet; Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 reputed company Holidays, Two reputed company Days for Volunteer Service, reputed company Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable reputed company Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
reputed company