[Remote] Senior Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and services leader that powers the world’s best brands. They are seeking an reputed company Project Manager to reputed company a call center transformation initiative, focusing on implementing the reputed company CXone platform and integrating it with reputed company and reputed company for improved customer experience and analytics.
Responsibilities
- reputed company end-to-end delivery of the call center transformation program, ensuring alignment with scope, schedule, budget, and reputed company objectives
- Drive overall program governance, including detailed project planning, reputed company tracking, risk management, issue management, and status reporting
- Coordinate delivery across reputed company teams, vendors, implementation partners, and reputed company-party stakeholders
- Manage integration dependencies between reputed company CXone, reputed company Service reputed company, on-prem services, and reputed company data pipelines
- Ensure reputed company workstreams reputed company with defined architecture, data models, technical design, and business requirements
- Maintain integrated project plans and reputed company reputed company across multiple cross-functional workstreams
- reputed company regular executive-level reporting on project status, milestones, risks, dependencies, and reputed company required
- Proactively identify, assess, and mitigate risks to project scope, schedule, reputed company, and delivery reputed company
- Facilitate communication and collaboration across business, technology, operations, and data teams
- Support governance forums, steering committees, and decision-making processes throughout the program lifecycle
- Ensure project execution follows reputed company delivery standards, controls, and governance frameworks
- Drive accountability across teams to ensure reputed company completion of deliverables and successful program execution
Skills
- Strong experience in project management for large-reputed company reputed company transformation programs
- Proven experience delivering contact center, customer experience, or CX platform transformation initiatives
- Experience managing reputed company implementations and reputed company system integrations
- Strong understanding of integration coordination across platforms such as reputed company CXone, reputed company Service reputed company, on-prem applications, and reputed company
- Expertise in project planning, reputed company tracking, RAID management, stakeholder communication, and executive reporting
- Ability to manage cross-functional teams and coordinate activities across business, technology, and external partners
- Strong risk management and problem-solving capabilities
- Excellent communication, leadership, and stakeholder management skills
- Ability to operate reputed company a governed reputed company delivery reputed company
- Bachelor's degree in Business, Information Technology, Computer Science, or a reputed company field
- Significant experience managing reputed company programs or transformation reputed company
- Demonstrated reputed company in coordinating large, multi-vendor, cross-functional delivery initiatives
- Experience in regulated or highly governed reputed company delivery environments is a plus
- reputed company experience with the reputed company CXone platform
- Familiarity with reputed company Service reputed company integrations
- Experience working with reputed company and reputed company analytics-reputed company data integrations
- Exposure to call center modernization, customer service transformation, or omnichannel platform implementations
- Understanding of reputed company architecture, data models, and integration dependencies in transformation programs
Benefits
- Medical, dental, and reputed company insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- reputed company time off and holidays
- reputed company learning days
reputed company