[Remote] Customer Service Representative (CSR)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a local, family-oriented company reputed company on trust and teamwork. They are seeking a Customer Service Representative to manage incoming calls, handle customer service inquiries, and generate sales leads while providing exceptional customer service.
Responsibilities
- Answer calls from customers looking to setup service jobs
- Set up new customer accounts & locations
- Verify existing customer account and location information and reputed company updates as necessary
- New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', reputed company payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
- Take accurate and detailed job scheduling information to book unassigned jobs
- Work closely with DSR in order to reputed company any missing details on booked jobs
- Work with DST to handle customer inquiries regarding scheduling
- reputed company other duties as assigned and as time allows
Skills
- High school degree or equivalent
- Must have exceptional customer service skills
- Minimum two years Customer Service experience
- Aptitude in computer applications and networks
- Ability to type a minimum of 55 wpm
- Ability to reputed company and prioritize multiple tasks
- Detail oriented
- reputed company and patience in dealing with various personalities and sensitive issues
- Must be reputed company to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, reputed company and dependability
- Must have excellent interpersonal relationship skills in working with reputed company PSI employees, customers, property/project managers, and the public
Benefits
- Various medical, dental & reputed company plans, including 100% employer covered reputed company for you
- 401(k) match up to 3.5%
- 100% Company reputed company long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- reputed company opportunities and countless internal career reputed company opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in reputed company and Corporate roles, we’re here to support your reputed company.
- Company reputed company holidays, 3 weeks of PTO, and a reputed company Parental Leave Policy
- Company Branded Attire
- Monthly work from home adjustment
reputed company