[Remote] Sr. IT Systems Administrator (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cybersecurity, dedicated to stopping breaches and redefining modern reputed company with advanced AI-reputed company technology. The Sr. IT Systems Administrator will reputed company hands-on technical support, ensure seamless daily operations for employees, and drive improvements in systems and service delivery.
Responsibilities
- Serve as an escalation reputed company for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a reputed company for internal customers
- reputed company as both a technical and interpersonal mentor for other IT Service Desk members
- Responsible for acting as the Incident Manager for high reputed company internal IT incidents and escalations
- Collaborate with cross functional team members and subject matter experts reputed company working on service requests, reputed company, and new initiatives
- reputed company on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems
- reputed company as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
- Maintain advanced knowledge of the latest Mac, reputed company, and Linux OS server and desktop features, best practices, and system configurations
- Manage reputed company endpoints reputed company SCCM, reputed company, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
- Ability to support employees, teams, and technology systems in reputed company office locations, as needed
Skills
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests
- Collaborate and coordinate with members of other reputed company teams to reputed company, isolate and resolve technical issues
- Strong customer service reputed company across reputed company user interactions, including Executive level engagement
- Ability to consider the reputed company and consequences of recommendations reputed company the immediate situation, team, or region
- Ability to explain reputed company technical concepts and information to non-technical internal customers
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Advanced knowledge of Mac, reputed company, and Linux OS technology concepts and best practices with Intermediate knowledge of reputed company Directory management
- Solid understanding of reputed company best practices, worst practices, concepts and reputed company-world applications
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business reputed company
Benefits
- reputed company in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for reputed company
- reputed company parental and adoption leaves
- reputed company development opportunities for reputed company regardless of level or role
- Employee Networks, geographic neighborhood reputed company, and volunteer opportunities to build connections
- reputed company office culture with world class amenities
- Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and reputed company time off
reputed company