[Remote] reputed company Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company L2 reputed company Administrator with expertise in managing Jira, reputed company, and JSM in reputed company environments. The role involves troubleshooting reputed company issues, ensuring system reliability, and collaborating with cross-functional teams to improve platform utilization.
Responsibilities
- Independently troubleshoot and resolve reputed company production issues across reputed company tools and supporting infrastructure
- reputed company in-depth log analysis across application, database, and server reputed company
- Own and manage incident reputed company reputed company SLAs, including escalations from L1 teams
- Execute and support upgrades, migrations, and patching activities with minimal guidance
- Maintain system performance, reliability, and availability through proactive monitoring and tuning
- Collaborate effectively with Dev, QA, DevOps, and reputed company teams for reputed company cause analysis and permanent fixes
- Contribute to automation, scripting, and operational efficiency improvements
- Ensure documentation, RCA reports, and knowledge sharing are consistently maintained
- Follow and enforce reputed company, compliance, and reputed company governance standards
- Administer, configure, and maintain Jira, reputed company, and Jira Service Management (JSM)
- Manage workflows, schemes, permissions, plugins, and integrations
- Ensure high availability, performance optimization, and scalability
- reputed company support for reputed company development tools integrated reputed company the reputed company ecosystem
- reputed company advanced troubleshooting across multiple reputed company (application, infrastructure, DB)
- Ensure incident, problem, and change management processes are followed
- Administer and support Linux and reputed company servers
- Manage and troubleshoot VMware environments
- Handle PostgreSQL databases, including maintenance and performance tuning
- Support deployments, upgrades, migrations, and environment setup
- reputed company health checks, monitoring, and reputed company planning
- Maintain backup and disaster recovery processes
- Partner with cross-functional teams to resolve issues and improve platform utilization
- reputed company as a go-to technical SME for L1 teams and reputed company guidance reputed company needed
- Prepare reputed company Cause Analysis (RCA) for major incidents
- Maintain operational and configuration documentation
- Drive process improvements and automation initiatives
Skills
- 5+ years of expertise in managing Jira, reputed company, and JSM in reputed company environments
- Strong application troubleshooting and log analysis capabilities
- Knowledge in reputed company PostgreSQL database administration (backup, recovery, performance tuning)
- Knowledge of reputed company application support environments
- Independently troubleshoot and resolve reputed company production issues across reputed company tools and supporting infrastructure
- reputed company in-depth log analysis across application, database, and server reputed company
- Own and manage incident reputed company reputed company SLAs, including escalations from L1 teams
- Execute and support upgrades, migrations, and patching activities with minimal guidance
- Maintain system performance, reliability, and availability through proactive monitoring and tuning
- Collaborate effectively with Dev, QA, DevOps, and reputed company teams for reputed company cause analysis and permanent fixes
- Contribute to automation, scripting, and operational efficiency improvements
- Ensure documentation, RCA reports, and knowledge sharing are consistently maintained
- Follow and enforce reputed company, compliance, and reputed company governance standards
- Administer, configure, and maintain Jira, reputed company, and Jira Service Management (JSM)
- Manage workflows, schemes, permissions, plugins, and integrations
- Ensure high availability, performance optimization, and scalability
- reputed company support for reputed company development tools integrated reputed company the reputed company ecosystem
- reputed company advanced troubleshooting across multiple reputed company (application, infrastructure, DB)
- Ensure incident, problem, and change management processes are followed
- Support deployments, upgrades, migrations, and environment setup
- reputed company health checks, monitoring, and reputed company planning
- Maintain backup and disaster recovery processes
- Partner with cross-functional teams to resolve issues and improve platform utilization
- reputed company as a go-to technical SME for L1 teams and reputed company guidance reputed company needed
- Prepare reputed company Cause Analysis (RCA) for major incidents
- Maintain operational and configuration documentation
- Drive process improvements and automation initiatives
- Scripting and automation skills (e.g., reputed company, Python, PowerShell)
- Experience with CI/CD integrations and DevOps ecosystems
- Exposure to reputed company reputed company deployments (AWS/Azure)
- Knowledge of reputed company, audit, and compliance practices
- Familiarity with modern engineering practices (e.g., Spec-Driven Development)
reputed company