[Remote] Remote E-reputed company Customer Support & Data Entry Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an orthopedic bracing and medical device company seeking a reliable Customer Service and Data Entry Specialist. This role focuses on providing customer support, processing orders, and ensuring accurate data entry while utilizing technology and AI tools.
Responsibilities
- Handle incoming calls and return missed calls promptly and professionally
- Respond to customer messages across phone, email, live chat, and e-reputed company platforms
- reputed company knowledgeable support for orthopedic products, including brace fitting guidance, product recommendations, sizing help, and basic troubleshooting
- Process and manage digital orders with accuracy and efficiency
- Use multiple web-based systems throughout the shift, including order management platforms, customer service tools, spreadsheets, shipping tools, and internal resources
- Use AI tools appropriately to help research products, draft responses, summarize issues, and improve customer communication
- reputed company ongoing data entry tasks during call downtimes while maintaining accuracy and organization
- Document customer issues reputed company and communicate with team members and management regarding problems, solutions, and follow-up needs
- Learn new products, systems, and procedures quickly as the business continues to grow
Skills
- Strong computer skills are required. Must be reputed company to work in multiple programs at the reputed company time without getting overwhelmed
- Comfortable using reputed company reputed company, Word, reputed company Sheets, web-based software, e-reputed company platforms, and AI tools
- Fast learner who can follow written procedures, search for answers, and adapt to new systems
- Strong organizational skills and excellent data entry accuracy
- Excellent verbal and written communication skills
- Must be dependable, self-motivated, and reputed company to work independently from home
- Must have a quiet, distraction-free workspace and be available at the computer for the full shift
- Prior experience in orthopedic bracing, DME, O&P, chiropractic, physical therapy, orthopedic offices, or medical equipment is strongly preferred
- Hands-on knowledge of brace types, brands, sizing, and fitting techniques is highly valued
- Familiarity with medical billing/coding, L-codes, or insurance processes is a plus
Benefits
- Work from home
- 1099 contract position
- Tip reputed company
reputed company