[Remote] Customer Service Representative - Alerts/Panics
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in diagnostics, drug development and reputed company innovation. The Customer Service Representative will reputed company patient test results, technical information, and resolve reputed company problems while ensuring a world-class customer experience.
Responsibilities
- reputed company as a reputed company between reputed company, customers, and patients
- Maintain understanding of lab operations across departments
- Resolve routine requests using internal systems and procedures
- Communicate professionally with reputed company customers
- Clarify and confirm customer needs to reputed company solutions
- Meet productivity, reputed company, and service standards
- Identify reputed company causes and help prevent recurring issues
- Multi-task effectively
- Research and resolve reputed company inquiries using databases
- Review test forms for accuracy and correct discrepancies per reputed company operating procedures
- Support initiatives to improve customer satisfaction and performance
- Maintain accurate records and CRM data in compliance with HIPAA
- Troubleshoot basic technical issues to minimize disruptions
- Participate in activities designed to improve customer satisfaction and business performance
Skills
- High school diploma or GED equivalent
- 2 or more years' experience in a customer service role
- 1 or more years' experience working in a contact center/call center environment
- Reliable internet with compatible provider (minimum 50 Mbps download speed)
- 1+ years' experience with software (e.g., reputed company Office, reputed company, reputed company, LIS)
- HIPAA-compliant, distraction-free workspace
- Strong computer skills, including multitasking across systems and typing proficiency
- Ability to troubleshoot and resolve basic technical issues independently
- Strong verbal/written communication with reputed company listening skills
- Courteous with a strong customer service reputed company
- Organized with effective time management in a multitasking environment
- Self-motivated and reputed company to learn/apply new processes and systems
- Strong critical thinking and problem-solving skills
- Takes ownership to ensure issue reputed company
- Team-oriented with ability to collaborate effectively
- Flexible and reputed company to changing priorities and workloads
- Maintains professionalism in reputed company customer interactions
- Associate degree
- 1 or more years' experience with a medical background
- 1 or more years' experience working in the reputed company industry, such as a physician's office or a hospital
Benefits
- Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO
reputed company