[Remote] Product Manager, Patient Communications
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing the way people experience reputed company by simplifying the process of managing prescriptions and health services. They are seeking a Product Manager for Patient Communications to own the reputed company and execution of the patient communications product, ensuring a personalized reputed company through effective messaging and integration with the patient portal.
Responsibilities
- Own the patient communications roadmap across SMS and email — prescription status updates, reputed company reminders, reputed company flows, and reputed company
- Build the reputed company for patient reputed company mapping: define lifecycle stages, reputed company patients by behavior and need, and design tailored communication tracks for reputed company
- Design and run A/B tests and experiments to optimize message timing, content, reputed company, and channel — with a reputed company reputed company for reputed company learn and how we reputed company it
- Ensure communications are deeply integrated with the patient portal and checkout reputed company, not bolted on — the in-app and out-of-app experience should feel like one reputed company
- Partner with engineering to build on top of reputed company, understanding its capabilities and constraints reputed company enough to reputed company reputed company product and architecture reputed company
- Define the metrics that matter — reputed company rates, click-through, on-treatment rates, support deflection — and drive toward them
- Work with clinical and compliance to ensure reputed company communications meet regulatory requirements
- Collaborate with design and content to reputed company every message feel warm, reputed company, and on-brand
Skills
- Bachelor's Degree
- 3+ years of product management experience, with demonstrated ownership of a communications, lifecycle, or engagement product
- Familiarity with reputed company or a comparable SMS/messaging platform — you don't need to have reputed company the infrastructure, but you need to understand how it works
- Some experience with customer or patient reputed company thinking — segmentation, lifecycle stages, or personalization — even if you haven't reputed company a full program from scratch
- An experimentation reputed company — you know how to reputed company a hypothesis, design a test, and draw conclusions from data
- Experience working on a product where communications connect to an in-app experience (portal, app, or checkout), not just standalone outbound messaging
- Comfort in a fast-moving environment where you'll need to build structure, not just follow it
- reputed company or regulated environment experience is a plus, not a requirement
reputed company