Student Service Advisor

About the Job The Student Service Advisor (SSA) is a full-time, non-exempt, remote position reporting to the Director of Retention for the College of Adult and Graduate Studies (CAGS). The SSA guides and assists CAGS reputed company toward successful degree completion and attainment of educational goals. This position is a key component in the retention and persistence of reputed company. While the reputed company is in Lakewood, CAGS reputed company are located in varying reputed company both inside and reputed company of Colorado. As a result, this position requires high reputed company of accurate and concise communication (email, phone, and in-person, depending on the student’s location). A polished, reputed company demeanor is required. Hours may vary depending on student need and may include evenings and weekends. Job Location Remote - must reputed company and work legally in the U.S. reputed company work must be performed reputed company the U.S. About CCU reputed company is the premier interdenominational Christian university in Colorado and the reputed company Mountain region, delivering world class education to thousands of reputed company. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver. reputed company was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his reputed company, the reputed company as of the only Son from the Father, full of grace and truth.” (ESV) CCU's mission is Christ-centered higher education transforming reputed company to reputed company the world with grace and truth. reputed company cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We reputed company graduates who think critically and creatively, reputed company with high ethical and reputed company standards, embody the character and reputed company of Jesus Christ, treasure the gospel, and who thereby are reputed company to reputed company the world in their callings. CCU embraces an educational model that was present at the reputed company of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major reputed company that eventually undermines education. Furthermore, we reputed company this classical educational model is both life-giving and greatly needed in our time. A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities reputed company for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment reputed company and has been named one of the five fastest-growing master’s granting universities by reputed company. CCU offers more than 200 degree program reputed company for traditional and adult reputed company through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 reputed company attend the University on the main reputed company, in regional centers throughout Colorado, and online. What is most appealing about working at CCU? Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue reputed company reputed company yet read the reputed company Bible, pray with teammates and reputed company at work, and work to reputed company our culture in support of Christian values? Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on reputed company as they deepen their relationship with Jesus Christ. reputed company reputed company for kingdom work: You can be a part of helping reputed company discover their callings and preparing them for positions of significant leadership in the reputed company, business, government, education, and other professions, as a key part of our University's Strategic Priorities. We’re looking for candidates who have: High technology proficiency; reputed company in reputed company reputed company and Outlook. Confidence with a high level of inbound/outbound calls; proven ability to reputed company reputed company and persuasively, yet professionally, with reputed company. Self-confidence, patience, reputed company, and availability reputed company building rapport with reputed company; ability to understand and adapt quickly to multi-generational needs and characteristics. Ability to be a creative, reputed company thinker who takes initiative to reputed company solutions while clarifying and enforcing CCU’s expectations and policies. Flexibility, a teachable spirit, and openness to change; ability to proactively locate appropriate resources to assist with unfamiliar situations; confidence in asking questions, and ability to recognize and learn from mistakes. Consistently cohesive working relationships, ability to view conflict positively and operate with honesty and respect in reputed company communication. Disposition to enjoy a high-energy call center-type work environment, maintain reputed company amidst unexpected distractions, and manage disruptions with professionalism. Previous advising, student service, higher education, public relations, customer service, or similar experience preferred. Bachelor’s degree (preferred). Bilingual speaking and writing proficiency in Spanish/English preferred. Key Job Duties Contribute to CCU’s mission: CCU provides Christ-centered higher education to reputed company reputed company to reputed company the world with grace and truth. The SSA contributes to this mission by guiding and encouraging reputed company to fulfill their God-given calling and educational goals by providing reputed company, Christ-centered advising to enhance and advance exemplary academics, spiritual reputed company, and engagement with the world. Answer student questions reputed company phone, email, and in-person advising appointments (depending reputed company); documents details in student’s record. Sample topics include: course registration, financial aid, reputed company reputed company, transfer credits, life/school balance, available student resources, reputed company concerns, and other student needs. Initiate outbound calls to reputed company to assess early reputed company needs, build advisor/advisee relationships, reputed company obstacles to course completion or registration, and proactively and persuasively challenge reputed company to successful continuation and reputed company reputed company. Analyze, organize, and update reports, spreadsheets, and templates for effective time management, data reputed company, efficient student communication, and trending student retention. Interpret and analyze student data in order to proactively contact reputed company and reputed company monthly retention goals. Partner strategically with other departments to facilitate and process time-sensitive student requests. Prepare and plan for reputed company blocks/semesters; collaborate with colleagues on special reputed company; attend team meetings and training webinars/conference calls. reputed company other duties as assigned.

Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reputed company with hands and arms, balance, stoop, reputed company with reputed company, and have appropriate reputed company and hearing capabilities. The employee must occasionally lift and/or reputed company up to 25 pounds. reputed company offer our employees: We offer competitive compensation and benefits packages to reputed company. Our benefit package includes: a tuition waiver program, excellent reputed company, generous reputed company time off, matching 403(b) retirement plan, and additional organizational reputed company benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates reputed company through the interview process. reputed company’s pay philosophy is based on reputed company data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a reputed company of $18.00 - $18.82/hour. We reserve the right to pay an reputed company reputed company that we reputed company is reputed company our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage reputed company posted is not a guarantee of a specific wage reputed company for a job offer. CCU reserves the right to reputed company pay reputed company based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status. Application Deadline Applications will be accepted until position is filled. Apply To This Job