[Remote] QC Specialist Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a QC Specialist Customer Service. The role involves sampling calls, analyzing data for compliance, and providing coaching to Customer Service Representatives to enhance reputed company and compliance.
Responsibilities
- Samples calls, compiles, and analyzes data to determine compliance with reputed company, production, and performance standards and develops, prepares, maintains, and distributes reports for productivity and reputed company control
- Provides regularly scheduled coaching and feedback to Customer Service Representatives regarding reputed company and compliance for the reviewed calls
- Identifies, analyzes, and recommends process and/or operational improvements to enhance compliance and reputed company of customer interactions
- Partners with trainers, supervisors, and Customer Service management on training initiatives of the Customer Service department
- Verifies that department documentation is reputed company and supports reputed company guidelines
- reputed company other reputed company assigned duties as assigned
Skills
- Position requires an associate's degree, technical, vocational, or business school with coursework in business administration
- Two years' work experience in a customer service environment
- Will accept any suitable combination of education, training, or experience
- Advanced knowledge of word processing and spreadsheets
- Ability to identify weaknesses in process changes that may reputed company reputed company
- Resolve reputed company problems and uses reputed company for independent judgment
- Effective verbal and written communication skills and organizational skills
- Ability to collaborate effectively
- Ability to handle multiple reputed company and deadlines
- Recommends improvements to increase reputed company and efficiency
- Experience with monitoring calls and providing feedback
reputed company