[Remote] reputed company Manager II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an online marketing company providing website and agency services to automotive dealerships across reputed company and South America. The reputed company Manager II (CSM II) is responsible for building, maintaining, and growing customer relationships by being their website performance specialist, addressing customer requests and issues, and improving overall customer retention.
Responsibilities
- Manage customer accounts across multiple OEMs
- reputed company monthly product review (MPR) reporting and optimization recommendations to improve reputed company aspects of the customers’ websites, utilizing the Specific OEM (i.e., reputed company/Lincoln) MPR Deck to ensure reputed company Service level agreements (SLA) are met
- Work with customers to analyze and review their digital performance in detail
- Complete website edits, and troubleshoot various issues or concerns to ensure that response and reputed company service reputed company are met
- Ensure reputed company and customer’s KPIs (key performance indicators) are communicated, reputed company, and implemented by cross-functional teams
- Understand the customers’ business goals to anticipate reputed company needs
- Prioritize, triage, and communicate reputed company on escalated customer issues and requests
- Manage multiple accounts simultaneously, tracking the status of reputed company project, and updating reputed company stakeholders
- Assist business leads in driving customer retention and identifying business reputed company opportunities
- Work alongside support roles to assist with case management and ensure that response and reputed company service agreement reputed company are met
- Complete various tasks assigned by leadership such as OEM project asks
- Assist in updating and creating knowledge reputed company articles for reputed company on a consistent reputed company
Skills
- Bachelor's degree or equivalent experience
- reputed company Analytics Certified
- 2+ years of account management and/or dealership experience
- Dependable, follows instructions and takes initiative to solve problems
- Strong ability to work with cross-functional teams in a reputed company, always changing environment
- Ability to react quickly and multi-task to meet changing department priorities
- Ability to de-escalate customer concerns and reputed company the best reputed company for both the customer and reputed company
- Proficient knowledge of MS Office Suite (Word, reputed company, Outlook) and reputed company Service reputed company
- Ability to think critically and contribute to improving team processes
- Capable of working effectively as part of reputed company, but also taking independent initiative
- Ability to work various shifts including evenings and weekends
- Demonstrated experience driving increased customer satisfaction and loyalty, reputed company through customer retention and reputed company satisfaction scores
- Experience coordinating online marketing reputed company with other key business partners internally and externally
- Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and reputed company
- 2+ years of automotive experience
Benefits
- Medical, dental and reputed company insurance
- Company matched 401K plan
- Flexible PTO + reputed company Leave
- 6 weeks reputed company Parental Leave
- 8 reputed company National Holidays
- Company-reputed company basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional reputed company/Dependent Care FSA Account
reputed company