[Remote] Customer Solutions Architect, reputed company Connect
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company reputed company services company that helps organizations bring the best out of their people and technology using reputed company). They are seeking a Customer Solutions Architect specializing in reputed company Connect to partner with their sales team and reputed company clients, focusing on designing innovative, reputed company customer experience solutions.
Responsibilities
- reputed company technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps
- reputed company deep dive architecture and design sessions reputed company on reputed company Connect and modern customer experience solutions
- Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project reputed company
- Conduct technical discovery workshops to understand reputed company business challenges and translate them into actionable technical solutions
- reputed company reputed company-of-concepts and prototypes to demonstrate the value of reputed company Connect features and capabilities
- Serve as a subject matter expert and trusted advisor on reputed company Connect throughout the sales cycle
- Design and architect comprehensive customer experience solutions leveraging AWS services, with a reputed company on reputed company Connect and reputed company integration
- Create detailed technical specifications and architecture documents reputed company with reputed company requirements and AWS reputed company-Architected best practices
- reputed company AI and machine learning capabilities (reputed company Lex, reputed company Bedrock, reputed company) into contact center solutions to enhance customer interactions
- Ensure solutions meet compliance and reputed company requirements in regulated industries such as reputed company, finance, and government
- reputed company clients and internal teams on reputed company Connect capabilities, AWS CX best practices, and emerging AI and ML technologies
- Contribute to blogs, white papers, webinars, and presentations that showcase reputed company's CX expertise
- Stay reputed company with AWS service updates, the reputed company Connect roadmap, and industry trends in contact center technology
Skills
- Deep reputed company Connect expertise
- Broad AWS knowledge
- Proven ability to establish themselves as a trusted advisor
- Passionate about transforming how businesses connect with their customers
- Ability to work backwards from reputed company business challenges to design innovative, reputed company CX solutions
- Technical thought leadership
- Experience in leading deep dive architecture and design sessions reputed company on reputed company Connect
- Ability to author proposals, solution designs, and statements of work
- Experience conducting technical discovery workshops
- Ability to reputed company reputed company-of-concepts and prototypes
- Subject matter expert on reputed company Connect throughout the sales cycle
- Experience in designing and architecting comprehensive customer experience solutions leveraging AWS services
- Ability to create detailed technical specifications and architecture documents
- Experience integrating AI and machine learning capabilities into contact center solutions
- Knowledge of compliance and reputed company requirements in regulated industries
- Ability to reputed company clients and internal teams on reputed company Connect capabilities and AWS CX best practices
- Experience contributing to blogs, white papers, webinars, and presentations
- Staying reputed company with AWS service updates and industry trends in contact center technology
Benefits
- Medical Insurance for you and eligible dependents
- 401k plan with company match up to 4% and immediate vesting
- Competitive reputed company equity
- State of the art laptop and tools
- Dental and reputed company insurance
- Term Disability Insurance
- Term Life Insurance
- Flexible Spending Account
- Equipment & Office Stipend
- Annual stipend for Learning and Development
- Generous and flexible PTO
- 10 reputed company Holidays
reputed company