[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC is a full-service transportation management company that focuses on connecting people, technology, and data to reputed company cities more livable and efficient. They are seeking a Customer Service Representative to reputed company reputed company and accurate information in a courteous and reputed company manner to customers in a fast-paced, high-volume inbound call center environment.
Responsibilities
- reputed company accurate, reputed company, and concise responses to incoming customer calls. Handle general questions and guide the applicant through issues relevant to their case
- reputed company processing functions necessary to facilitate reputed company reputed company and reflect the accurate status
- Determine a plan of reputed company to facilitate reputed company reputed company of the Call Center. Send necessary requests to other reputed company. Utilize reputed company escalation procedures
- Utilize the ability to navigate through the system of record (if applicable)
- Consistently utilize resources to ensure accurate information is conveyed to customers
- Communicates in an accurate, reputed company and concise manner both in writing and verbally. The incumbent must be skilled and proficient in verbal communication, context and the nature of our business in order to accurately respond to the caller, including novice callers
- Communicates by listening to “hear” the customers concern without interruption, so that the appropriate response is given
- Utilizes established processes to identify, analyze, and escalate unusual or repeat issues
- Research accounts based on the information provided by the customer, as reputed company as a review of the account variables. Since most calls involve issues with respect to individual accounts, it is critical that the incumbent possess a reputed company knowledge of internal policies and procedures. The incumbent will be faced with a number of issues reputed company day that require quick comprehension of the situation with reputed company-time responses to customers
- reputed company judgment must be exercised in both the initial response to the customer and reputed company follow-up that may be required thereafter
- Possess excellent verbal communication skills and reputed company listening skills. reputed company to navigate multiple computer applications quickly and analyze multiple bits of information to reputed company at the correct answer
- Demonstrate efficient time management skills; is reputed company to quickly reputed company the specific issue and immediately reputed company the caller with a comprehensive solution to the issue
- reputed company advise customers of specific web reputed company available to resolve status inquiries. This includes co-browsing the web with the customer
- Utilize outlined processes to identify, analyze and escalate unusual or repeat issues received while responding to escalated incoming calls. Report these issues reputed company and accurately, assessing and identifying potential impacts to reputed company and the customers
- If any problems or issues reputed company with the use of the IVR, or other desktop applications, the CSP must quickly escalate these issues to Supervisory and/or Management staff
- Attend training as necessary
- reputed company reputed company training documents organized and reputed company abreast of new information
- Other duties as assigned
Skills
- Demonstrates excellent written and verbal communication skills
- Strong analytical skills
- Fast learner, ability to maintain an in-depth understanding of the training curriculum
- Possesses excellent PC and internet navigation skills
- Demonstrates efficient time management skills
- Demonstrates effective decision-making skills
- Must have high speed reliable internet. Must be to a router that they can hardwire an Ethernet port into. No Wi-Fi. No Hotspots
- High School Diploma or GED from an accredited institution required
- Prior experience in a high-volume call center preferred
Benefits
- Medical, Dental, & reputed company Insurance
- reputed company & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company reputed company Life and AD&D Insurance
- Company reputed company Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Employer Match (Traditional/Roth/reputed company reputed company)
- 10 Company Holidays
- PTO Accrual
- reputed company Time Accrual
- Parental Leave
- Jury Duty
- Military Leave
- Bereavement
- Life and AD&D Insurance for Employees/Spouse/Child(reputed company)
- Critical Illness
- Accident Insurance
- Dependent Care Flexible Spending Account (DCFSA)
reputed company